Project Manager

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Job Summary

JOB DESCRIPTION - PROJECT MANAGER

Location: Remote – anywhere in Canada

Division: Global Operations & Support

Line Manager: Program Manager

Contract Terms: Permanent, 37.5 hours per week

THE TEAM

The Implementation and Solutions team, which is part of the Global Support & Operations organization, is responsible for providing outstanding support for internal teams and the Ticketmaster client base. The team mission “Support the Client, Support the Account Teams, Support the Fan” and strives to provide excellent support while realizing improvements in efficiency, ever-changing technology, support needs and professional growth for the staff.

THE JOB

The Project Manager directs and controls a variety of projects for the Implementation and Solutions organization, ensuring that the organization’s projects are conducted on time, within budget using project management best practices to ensure the highest level of quality. Setting project management standards and objectives, and developing operating plans and to achieve them. Prioritizing technical project management activities and evangelizes the technical project management function to the rest of the organization to maximize cross departmental cooperation. Working closely with every facet of deploying and supporting Ticketmaster processes and products, being a key player in ensuring clients have access to the tools they need.

What You Will Be Doing

• Developing project plans, budgets and schedules, managing tasks and teams on the project’s critical path
• Responsible for scope control with stakeholders, task execution with the development team and relevant upward communication to managers and senior stakeholders
• Primarily works within the client support organization and across other sub-organizations as necessary.
• Helps define process improvements and feedback for the project, including any strategies required for timely execution
• Gather necessary assets required for development of each project, including but not limited to: functional specifications, hardware and software specifications, project tool workflow entries, budget constraints, and any additional technical documentation required
• Provide feedback to project stakeholders, including specification feedback, issue escalation to managers or scope changes/clarifications to project resources
• Update relevant project information in real time
• Support product positioning in the market, while driving sales enablement, client support and editorial awareness, and assist marketing strategies to drive growth and retention
• Work across all departments to deliver projects that align to the organization’s strategic vision
• Assess and manage risks and issues, take corrective measurements accordingly
• Resolve cross-project issues and strategic issues with senior stakeholders
• Guard the viability of the vision and the business case
• Flexibility to attend to urgent matters outside of normal business hours if/when needed
  
  

What You Need To Know

• 4-6 years’ experience working within Technical Project Management desirable
• Demonstrated technical project management skills
• Experience with managing IT and operational projects related to infrastructure, including hardware and networking
• Successful track record in working with business and technology teams to define, develop, test and launch new products
• Experience in authoring project plans, building a project budget and technical requirements
• Experience with Agile, Lean and other project management methodologies are beneficial
• Demonstrated ability to think outside the box and generate creative solutions
• Excellent verbal and written communication skills, with proven ability to communicate effectively with both businesspeople and software engineers
• Flexibility that allows effective teamwork with people at all levels of the organization
• Ability to negotiate for competing resources and to generate consensus among multiple priorities
• Desire to work in a fast-paced, fluid environment with ever-changing priorities
• Demonstrated ability to identify and pursue alternatives to meet goals
• Must be resourceful and able to negotiate your needs from the company
• Experience with IT/IS and web technology is strongly preferred
• Project Management Professional (PMP) Certification preferred
• Experience with Waterfall/sequential model of Product Manager preferred
• Experience with network operations and administration is an asset
• Proficient in using technology as a management reporting tool and experience working with information technology staff to develop and implement project evaluation systems
• Should be a functional and operational technology generalist without a strong adherence to a specific platform
• COVID-19 vaccination will be required for this position, subject to legally entitled accommodations
  
  

You (behavioural Skills)

• Excellent leadership traits that promote a highly functioning team environment based on trust, respect and cross-organization collaboration
• Strong aptitude to motivate, mentor, and lead company and client staff in a team driven environment
• Excellent interpersonal and communication skills
• Candidate must be detail oriented, organized, and able to work in an agile environment
• Prioritizing deadlines and multi-tasking is a must
• Innate capability to create order out of chaos
• Interested in staying involved with fast-changing Internet technologies and tools
  
  

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our Work Is Guided By Our Values

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging- We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

EQUAL OPPORTUNITIES

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Ticketmaster Canada will provide reasonable accommodations for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and need an accommodation due to a disability, please email accessibilitycanada@ticketmaster.ca . Please note this inbox is limited to accommodation requests. Resumes submitted to this inbox will not be considered.