Post Office Clerk PT

작업 내용

SUMMARY: To provide prompt and superior customer service at the retail postal outlet. DUTIES & RESPONSIBILITIES: Customer ServiceProvides superior and efficient customer service Answers enquiries and resolves customer complaints regarding postal services Abides by the customer service program (SERVE) as prescribed by Canada Post Corporation Maintains a neat and organized postal service area and presents proper image to public according to Uniform Policy and Dress Code Guidelines (eg. clean appearance, approved uniform, name badge) Ability to upsell and recommend postal services and promotions to all customers Loss Prevention Ensures loss prevention systems and procedures are performed according to guidelines Controls cash, money order, and stamp inventory in accordance with prescribed cash handling policies and procedures Maintains proper security of cash and mail Operations Assists in maintaining and controlling the inventory of stamps, money orders, registered mail, etc. in compliance with the policies and procedures of Shoppers Drug Mart and Canada Post Corporation

• Maintains and controls the cash register in the department in compliance with policies and procedures General
  

Complies with all health and safety regulations Complies with all store policies and procedures Complies with loss prevention policies and procedures and ensures they are executed in the department Perform other duties as required including Cash duties QUALIFICATIONS Planning, Judgement and Decision Making Problem solving to ensure customer satisfaction Plan work to maximize efficiency and minimize costs Troubleshoot cash and tally differences Experience with registration and postal authorization issues Experience Customer service oriented Effective verbal and written communication skills Computer literate Register Skills Organized and detailed oriented Efficient time management skills Ability to work in a fast pace environment Ability to work independently and as part of a team Commitment to providing customer service WORKING CONDITIONS Ability to work flexible shifts which may include nights and weekends PHYSICAL REQUIREMENTS Ability to lift up to 50 pounds Ability to climb ladder The above statement reflects the general details considered necessary to describe the principal functions and duties as required for proper evaluation of the job and shall not be construed as a detailed description of all the work requirements that may be inherent in the job. J2WRTL