Personal Lines Service Broker - Tenants Team

작업 내용

Marsh is seeking a suitable individual to join our Personal Lines Tenant Team in Kitchener as a:

Personal Lines Service Broker - Tenants Team

What can you expect?

• We offer a fast paced, friendly, team environment where employees are consistently encouraged and empowered to assist clients, to ensure their insurance needs are met.
• We offer a career where no two days are the same. This role provides lots of variety, due to the nature of this team.
• We offer a culture of collaboration, personal and professional growth, along with a strong emphasis on providing best in class service.
• We offer a comprehensive training program and ongoing professional development. We are committed to giving employees the knowledge they need, to succeed.
• We offer a variety of shifts that allow employees the ability to balance their work and home life.
  
  

What is in it for you?

• Marsh Canada offers competitive employee benefits and a thriving culture to bring your authentic self to work
• A company with a strong Brand and strong results to match
• Culture of internal mobility, collaboration and valued partnership with HR from the business.
• Employee Resource Groups which provide access to leaders, relevant volunteer and mentoring opportunities and interactions with counterparts in industry groups and client organizations.
• Competitive pay (salary and bonus potential), Full benefits package – starting day one (medical, dental, vision, STD/LTD, life insurance, RSP (Retirement Savings Plan or TFSA (tax free savings account.)
• Generous Parental Leave and Tuition Reimbursement plan per year and participation in our Employee Stock Purchase Plan
• Entitled to vacation, floating holidays, time off to give back to your community, 10 sick days, and nine company holidays (with early dismissal).
• Multiple medical, dental, and vision plans with choices to fit all needs and budgets
• Benefits coverage starting Day 1
  
  

We will count on you to:

Responsible for providing exceptional and professional customer sales & service, across a number of communication channels, to our tenant clientele, by answering sales and service inquiries, amending policy details, renewal handling, payment inquiries, thorough coverage explanations, empathetic claims handling and cancellation handling. This position is also responsible for maintaining accurate and timely client records, in accordance with company guidelines.

• Respond & process client new business requests
• Respond & process accurate and timely service requests, to in-force policyholders, including payment and cancellation inquiries, across a number of channels, in a prompt and professional manner and in accordance with carrier guidelines.
• Ability to obtain claims information, in an empathetic, accurate and delicate fashion and submit to the carrier in a timely manner.
• Ability to process and issue renewals
• Accurate, timely and thorough client documentation in accordance with company standards.
• Successfully contribute to the achievement of the team service levels Agreements (SLA) , Key Performance Indicators (KPI) and business objectives
• Ability to manage and prioritize workload to meet individual SLA, KPI and Quality targets.
• Ability to assist with areas of backlog
• Maintain a solid understanding of all product knowledge and underwriting guidelines, as it relates to tenant insurance.
• Maintain a solid understanding of the core aspects of relevant Insurance and related legislations
• Build and maintain strong working relationships, with internal and external stakeholders.
• Maintain excellent customer sales and service skills and etiquette
• Investigate, triage, assist and resolve client escalations to ensure a satisfactory outcome
• Adhere strictly to the Company’s Quality practices and other systems and procedures
• Comply fully with the Company’s Errors and Omissions avoidance policy
• Comply with company policy for continuous professional development
• Take ownership of personal development and behaviors, proactively improving knowledge and skills
  
  

What you need to have:

• High School Diploma or equivalent experience, college degree is preferred
• RIBO license
• 1-2 years’ work experience, with 1 + year in an office environment Note: previous insurance and/or financial services experience is considered an asset.
• Experience working in a call center environment an asset
  
  

What makes you stand out:

• Ability to work in a fast pace call center environment
• Dedicated to providing exceptional customer service
• Clear and concise oral and written communication skills
• Excellent organization skills with the ability to prioritize work and meet deadlines
• Excellent interpersonal skills
• Ability to work within a team
• Strong computer skills, with proficiency in Microsoft Office tools (or equivalent) – Outlook, Word and Excel
• Keyboarding skills – 40 wpm
• Ability to work shifts (10:30-6:30, 12-7:30)
  
  

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, Mercer will provide a reasonable accommodation to employees and prospective employees to the point of undue hardship upon request and as required in respect of the individual’s particular restrictions and limitations. If you require a specific accommodation because of a disability or medical need please contact TANA@mmc.com.

Marsh is the world’s leading insurance broker and risk adviser. With over 35,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the leading global professional services firm in the areas of risk, strategy and people. With annual revenue approaching US $17 billion and 76,000 colleagues worldwide, MMC helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. Follow Marsh on Twitter @MarshGlobal; LinkedIn; Facebook; and YouTube, or subscribe to BRINK.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, and gender identity.

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