Parts Advisor - Twin Peaks Motorsports

Twin Peaks Motorsports is seeking an experienced Parts Advisor to join our dynamic team!

Job Duties:

• Picking parts for customer orders and checking availability of stock from various enquiries
• Developing customer relationships through in-bound and out-bound telephone enquiries, walk in customers, and internet enquiries
• Ensuring consumables and service parts are regularly replenished, providing a swift service to workshop and other departments as well as trade/retail customers.
• Handling warranty claims processing (relating to parts issues) and complete all relevant administration promptly and accurately (including customer records and invoicing).
• Consulting with mechanics about necessary repairs and possible alternatives to expensive work
• Providing customers with in-depth information about available aftermarket and OEM (original equipment manufacturer) part options
• Answering customer questions about parts (after consulting with mechanic if necessary) and advising customers about warranty protections and potential cost savings
• Call customers to inform them of changes in orders or to let them know their parts are ready for pick-up
• Point of sale transactions, daily reconciliation.

Required Skills:

• Excellent communication skills
• Sound knowledge of parts catalogues and computer applications
• Stock control
• Problem solver
• Ability to create great customer experiences
• Greet customers when they arrive at the parts counter and serve them
• Consult with mechanics about necessary repairs and possible alternatives to expensive work
• Provide customers with in-depth information about available aftermarket and OEM (original equipment manufacturer) part options
• Answer questions about parts (after consulting with mechanic if necessary)
• Advise customers about warranty protections and potential cost savings
• Call customers to inform them of changes in orders or to let them know their parts are ready for pick-up

What we offer:

• Full benefit package including health, dental, employee and family assistance program
• Company match RRSP program
• Competitive wages
• Opportunity for growth

About Us:

As a member of the Western Group of Companies, Twin Peaks Motorsports offer a stable, growth-oriented culture and local, family ownership. We create a healthy work environment by equipping you with the tools and education you need to succeed.

Come join our team today!