Parking Review Representative (Open to Current City of Victoria Employees)

작업 내용

Competition #21/133

Internal Posting (Open to current City of Victoria employees)

Closing date September 9, 2021

Parking Review Representative (Continuous)

Finance Department

Position Function

Provide customer service and correspond with customers in relation to parking. Record, monitor and report on parking concerns and offences, and recommend outcome.

Key Duties

Respond to in person, telephone and email enquiries or complaints, from outside agencies and other departments regarding parking fines and by-laws, on-street parking equipment and other parkade matters. Assist the public with monthly parking applications and explain parking review process. Adjust or cancel fines and refund as authorized.

Process parking offence reviews by gathering information from parking customers, Parking Ambassador information, and city information systems. Research, investigate and review the bylaw and City policy to ensure the infraction is warranted. Determines which ticket should be cancelled or upheld; assembles communications and correspondence, including reason for decision. Provide additional in-person support related to parking services, at the Public Service Centre.

Monitor and report routinely on parking review matters, including customer queries, complaints and reviews.

Inform Ambassadors of parking related issues when reported by public/City Staff; maintain permit lists and temporary on-street occupancy permits.

Compile list of unpaid fines for collection agency; approve towing of vehicles. Liaise with other City departments and outside agencies such as Adjudicator, collection agencies and equipment suppliers to follow up on administrative or equipment operational issues. Monitor outcome and schedule of the independent Adjudicator. Attend hearings and prepare packages of evidence to provide to the Adjudicator.

Perform related duties where qualified.

Independence

Work is performed according to established policy and procedure or is assigned by supervisor. Work is reviewed upon completion.

Deviations from policy, procedure or standard practice are referred to supervisor.

WORKING CONDITIONS

Physical Effort

Sit with arms unsupported while keyboarding. (frequent)

Touch keying on a calculator. (occasional)

Mental Effort

Deal with complaints and negative comments. (frequent)

Visual/Auditory Effort

Focus on a variety of source data and a computer screen for short periods. (frequent)

Work Environment

Office

Key Skills And Abilities

Communications and customer service skills.

Writing in plain language.

Diplomacy when dealing with customers and enquires.

Organize and prioritize work.

Understand and apply the principles of office administration and payment processing.

Working level operation of current City word processing, excel and related specialty software.

Interpret and explain bylaws and regulations related to parking.

Use standard office equipment.

Maintain accurate records.

Establish and maintain effective working relationships.

Deal effectively with public and outside agencies.

Qualifications

Formal Education, Training and Occupational Certification

High school graduation.

Experience

Three (3) years of customer service and administrative experience or an equivalent combination of education and experience.

OTHERMay be requested to substitute in a more senior position.

Work schedule Monday - Friday, (35 hour work week)

$33.79 per hour, Pay Grade 9

Job Code #4372

This is a CUPE Local 50 Position

To apply for this opportunity you will need to create an online profile or log back in to our career portal at www.victoria.ca/jobs - only online submission will be considered. All applications must be submitted online by 430 pm on the closing date noted on the posting. Please be prepared to provide proof of qualifications and supporting materials as outlined in your resume

City of Victoria is an equal opportunity employer committed to establishing an inclusive, equitable, and accessible environment for all. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, gender identity or expression, marital status or any other basis protected by applicable law.

We are committed to ensuring that reasonable accommodations are made available to persons with disabilities during the recruitment cycle and will provide reasonable accommodations upon request. If you require assistance or an accommodation due to a disability, please email us at HR@victoria.ca