On-Campus Employment Coordinator

About Durham College:

Durham College (DC) is leading the way as a post-secondary institution, offering an innovative and transformative student experience and hands-on learning opportunities. With this focus top of mind for our students and our employees, DC is proud to be one of the fastest-growing colleges in the province and annually ranked as one of the GTA’s Top 100 employers.

The college offers a wide range of market-driven programs across multiple disciplines, including culinary management, farming and horticulture, business, IT, construction and trades, science and technology, health care, engineering, social and community services, justice, media, art and design.

With a focus on experiential learning, DC graduates are known for having the skills and knowledge employers need. More than 104,000 alumni represent the college, both locally and around the world.

Serving the Durham Region and Northumberland County communities for over 50 years, with campuses in Oshawa and Whitby, the college offers over 12,500 full-time post-secondary and apprenticeship students access to more than 145 full-time post-secondary programs – including four honours bachelor degrees and nine apprenticeship programs. Led by over 1,860 full- and part-time staff, DC has an estimated annual economic impact of more than $913 million on Durham Region.

DUTIES AND RESPONSIBILITIES:

Working within the Financial Aid & Awards team, the On-Campus Employment Coordinator is accountable for the planning, implementation, organization, administration and delivery of the on-campus employment programs and awards portfolios at Durham College. The incumbent will review, process and evaluate electronic employment applications for domestic and international students, determine applicant eligibility ensuring they meet program requirements, maintain confidential files and input all necessary data to the College’s information system. The incumbent works in compliance with regulations and audit standards set out by MTCU – Student Financial Aid Branch as well as internal college policies. The incumbent engages with internal employers, Human Resources and Payroll in a process of developing employment contracts for newly hired students.

The incumbent will also provide front-line customer service to current and future students by assisting them over the phone, email, Live Chat or in-person; support the award and bursary programs and financial aid office with operational processes.

Responsible for the administration and efficient performance of all operations and service delivery related to On-Campus Employment and the Awards Portfolio:

• Co-ordinate the administration, and timely assessment of on-campus employment program applications
• Execute reports from banner to assess all on-campus employment program applications
• Create spreadsheets and tracking method to monitor applications for on-campus employment
• Assist with budget creation and report for Director to determine the number of positions to be approved
• Research best practices from other colleges/universities
• Assist employer hiring by maintaining job postings on Hired Portal, and provide information to employers about on-campus employment
• Tactfully inform employers and students of policies, procedures and adherence to Financial Aid and Awards policies, procedures and responsibility
• Build and maintain applicant files adhering to supporting documentation requirements. Maintain strict confidentiality regarding student records and information
• Assess payroll reports and confirms student employees are paid through the correct account
• Track the number of hours students have worked to ensure the student has not gone over maximum allowed hours
• Develop and coordinate Summer Employment Orientation presentation for students participating in the Summer Employment Program
• Identify and request missing information, file changes, edit and complete application, appeals, change of eligibility

Provide quality customer service and responds to in-person and telephone inquiries:

• Address and correct/modify technical/systems/process errors identified
• Assist student queries regarding the completion of online application forms for federal and provincial loan programs, government bursaries, internal and external donor scholarships, bursaries and awards
• Provide efficient and accurate processing of applications, corrections of errors and changes to student files on the Ministry OSAP on-line system
• Verify students’ status and entitlement eligibility in accordance with Ministry Compliance and Audit Guidelines prior to distribution of loan documents, e-transfers, and forms
• Enter and maintain student records via Ministry on-line system and banner

Records Custodian for OSAP documents:

• Through the authority of the Manager of Financial Aid and Awards, delegates work to student staff to prepare and package records for Offsite Storage
• Works with ministry to arrange pickup completed packaged records, prepare and package the OSAP records for off-site storage

QUALIFICATIONS:

Required Skills

Salary: Starting Rate: $28.85; Four Year Rate: $33.44

Required Experience

Full-time Support Staff Position Opportunity: Temporary Employee Replacement (Appendix D, see page 109 of collective agreement) September 2023 to September 2024.

Hours: 35 hours per week (1) one hour lunch; Mon – Fri (8:30 am – 4:30 pm)

Please apply below by submitting your cover letter and resume to the online portal. Job Competition closes on August 30, 2023. Competition number SS23-113.