OFFICER, DOCUMENT PROCESSING CENTRE – Montreal

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At BDC, we help Canada and its entrepreneurs create a prosperous, inclusive and green economy. Our mission is to help Canadian businesses thrive by providing financing, capital and advisory services. We’re devoted to Canadian entrepreneurs. We’re also dedicated to our employees. Adaptable. Inspiring. Different. There’s a reason we like to work here, and we think you’ll like it too. Join BDC and help make a difference!

Diversity. Equity. Inclusion.They’re more than just words for BDC. These concepts are foundational to our success and to our ability to attract, retain, mobilize and develop the right talent, as well as to offer a healthy, professional and collaborative environment.We are committed to cultivating and preserving an environment where all employees can thrive, and, for over a decade, we have been recognized as one of Canada’s Top 100 Employers and one of Canada’s Best Diversity Employers. In recruiting for our team, we welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, color, religion, disability, sexual orientation, beliefs, experiences, and more.

Position Overview

The Officer, Document Processing Centre (DPC), is responsible for maintaining the integrity of Electronic Client Files (ECFs) at BDC. He or she carries out tasks that support business processes to ensure the accessibility and integrity of documents.

CHALLENGES TO BE MET

• Ensure the quality and accuracy of documents by previewing and indexing documents to be uploaded into the ECFs that have been sent by other service centres and business centre employees using the existing procedures.
• Ensure that the documents are legible, clear and able to be quickly and easily identified in compliance with BDC’s policies, practices and quality standards.
• Accept or reject scanned documents according to their compliance with BDC criteria and policies, and ensure that their senders understand the grounds on which any documents are rejected.
• Prioritize the scanned documents to be uploaded that have been submitted from each department in accordance with the service level agreement and ensure that pending requests are processed quickly.
• Maintain relationships with business centre personnel and colleagues to foster good teamwork and the pursuit of common objectives and the consistent application of policies.
• Monitor the uploading and indexing of highly confidential data into ECFs.
• Ensure the integrity of documents and the data they contain for possible legal use by the Bank’s departments and external resources.
• See to the ongoing optimization of activities at the Document Processing Centre and introduction of more efficient procedures.
• Keep abreast of procedural changes related to the department.
• Act as a team resource person and coach new hires.
• Index more complex documents.
• Keep the training guide updated.
• Work with his or her manager to keep the tools required for DPC operations updated.
• Potentially participate in various special projects related to the DPC at his or her manager’s request.
• Carry out administrative tasks to support the business centres.
  

What We Are Looking For

• Completed postsecondary education in business accounting, business administration or law
• One to two years of relevant experience in the banking services sector or experience indexing electronic documents
• A solid understanding of all aspects of BDC operations and services
• A solid knowledge of Kofax (asset)
• Good organizational agility and ability to set priorities and comply with tight deadlines
• Ability to work autonomously
• Team spirit, attention to detail, cooperative attitude and willingness to work as part of a team
• Proven ability to show flexibility in order to adapt to a constantly changing environment
• Proficiency using software tools and practical knowledge of Microsoft Office applications
• Bilingualism (English & French)
  

The Centre’s hours of operation are from 8:00 a.m. to 8:00 p.m. The incumbent must be flexible as the position’s schedule may vary.

With us, you’ll be able to achieve the work/life balance you’re looking for, with competitive working conditions and above-market flexible benefits. This includes modern workspaces to work from when you are in our offices, and, for some specific positions, the ability to work remotely, on reserve, and/or within your community.

Important Point to Consider

Vaccination Policy for COVID-19: The health, well-being and safety of our colleagues, clients and of the community are a top priority for us. Effective November 8, 2021, BDC requires that all employees and consultants be fully vaccinated. A solemn declaration will be requested to this effect.

While we appreciate all applications, we advise that only the candidates selected to participate in the recruitment process will be contacted. If you are a candidate with a disability and need an accommodation to complete the application process, please email us at Careers@BDC.ca, and include your full name, the best way to reach you, and the accommodation needed to assist you with the application process.