Manager, Project Management

작업 내용

Our CompanyChanging the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!Our CompanyChanging the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences. We’re passionate about empowering people to craft beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.We’re on a mission to hire the very best and are committed to building exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!The OpportunityMarketers are increasingly relying on Adobe to help them resolve their biggest challenges and increase loyalty, retention, acquisition, and revenue. As a Manager within the Client Delivery Management Team, your primary responsibility will be to support, mentor and guide program and project managers as they help our customer realize these goals using Adobe’s Marketing Cloud platform. You will support program and project managers who will work directly with customers and lead teams who will resolve sophisticated technical and business challenges such as integrating multiple data systems via multiple protocols, implementing a solution that can provide real-time decisions for millions of customers, and connecting customers to all the products in the Adobe Marketing Cloud. Your knowledge of software development, differing delivery methodologies and strong project management principles including experience in supporting large consulting practices will be the key to your success.What you’ll Do

• Lead, recruit, mentor, a team of Adobe Project Management Consultants, ensure customer success through quality in consulting management and delivery.
• Drive continuous improvement of consulting delivery processes, standards, and practices driving customer excellence.
• Run client escalations, by guiding and coaching the team to ensure proper communication, vitality, prioritization, and ownership throughout the experience.
• Meet and exceed targets around: customer satisfaction, billable utilization, consulting revenue and margin as well as driving operational excellence.
• Proactively champion collaboration with Customer Care, Engineering, Product Management, Technical Operations, and other internal Adobe teams.
• Organize and conduct enablement sessions to strengthen team with respect to both technical- and soft-skill proficiencies.
• Lead and inspire team with positivity and optimism, creating a culture of high expectations and achievement.

What you need to succeed

• Executive leadership skills including the ability to develop, influence and empower a diverse team to maximize results.
• Ability to communicate, coordinate, and drive optimal revenue, team productivity and margin performance.
• Previous experience in a delivery and consulting project management role.
• Experience leading and running a large team of remote based technical consulting teams, within software vendors is preferred.
• Minimum of 5-years’ experience leading Consulting teams.
• Ability to interact and communicate for impact with all levels of an organization both internally and externally, including business and technical.
• Confident ability to lead, collaborate, triage, and make decisions in a fast-paced, changing environment.
• Shown strength in EQ (emotional intelligence) as well as analytical and problem-solving skills.
• Expert-level experience in negotiation and conflict resolution.
• In-depth knowledge of Digital Marketing and Cross Channel Campaign Management required.
• Exceptional written and verbal communication skills, with meticulous attention to detail.
• Bachelor’s Degree in related field of the technical industry, or equivalent experience.
• Ability to travel up to 35%

At Adobe, you will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely.If you’re looking to make an impact, Adobe’s the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.Adobe is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.