Level 1 Service Desk Agent

작업 내용

Why Kyndryl
Our world has never been more alive with opportunities and, at Kyndryl, we’re ready to seize them. We design, build, manage and modernize the mission-critical technology systems that the world depends on every day. Kyndryl is at the heart of progress — dedicated to helping companies and people grow strong. Our people are actively discovering, co-creating, and strengthening. We push ourselves and each other to seek better, to go further, and we carry this energy to our customers. At Kyndryl, we want you to keep growing, and we’ll provide plenty of opportunities to make that happen. Please be aware that we have the Kyndryl candidate zone hosted by IBM for a certain period. If you have applied for an IBM role previously, you will be able to log into the candidate zone using your previous IBM log in details. When in the candidate zone, you will be able to see your previous applications for both IBM and Kyndryl. For further information on privacy, please visit www.kyndryl.com/privacy.

Your Role And Responsibilities

• Provide technical support over the phone, emails, chat or self serve following a standard call flow and problem handing processes (scripted or not scripted).
• Verify entitlement, perform problem determination, resolve and close the problem, or route the incident record to the appropriate level of support.
• Using technical resources and tools, support the client by answering questions and responding to client requirements.
• Utilize product, technology, industry and/or services skills to identify problems which may be related to product installation, update, configuration, operations or performance.
• Guide the client, advising on potential resolutions and their implementation, and play a key role in overall client satisfaction.
• The individual will work closely with his colleagues in the desk , level 2 support and management team on a daily basis.
  
  

Required Technical And Professional Expertise

• Fluent English verbal and written communication skills.
• Should be willing to work in shifts (Service Desk is open 7/24/365).
• Overall should be a good team player with willingness to learn and drive to achieve.
• Problem solving, time management.
• Pro]active and focused on Metrics.
  
  

Preferred Technical And Professional Experience

• Fluent English verbal and written communication skills.
• Should be willing to work in shifts (Service Desk is open 7/24/365).
• Overall should be a good team player with willingness to learn and drive to achieve.
• Problem solving, time management.
• Pro]active and focused on Metrics.
  
  

Required Education
High School Diploma/GED

Preferred Education
Associate’s Degree/College Diploma

Country/Region
Canada

State / Province
NEW BRUNSWICK

City / Township / Village
Florenceville

Being You @ Kyndryl
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Other Things To Know
For additional information about location requirements, please discuss with the recruiter following submission of your application.

Primary Job Category
Technical Specialist

Role ( Job Role )
Customer Service Representative

Employment Type
Full-Time

Contract type
Fixed Term - Long Term

Position Type
Early Professional

Travel Required
No Travel

Company
(Y009) Kyndryl Canada Limited

Is this role a commissionable/sales incentive based position?
No