Junior Technical Support Analyst

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Putting people first, every day

BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. In turn, we offer an award-winning environment that fosters a people-first culture with a high priority on your personal and professional growth.

Your opportunity

Our Kelowna office is looking for a Junior Technical Support Analyst (6-month contract, which could lead to a full-time role) to join the IT team and own the following responsibilities:

• Work as part of the End User Services team, providing a range of IT support services to internal customers within the Kelowna office (on-site daily).
• Setup desktops and laptops with Firm provided image, and configure the user profile which includes the installation of appropriate software, peripherals, etc.
• Provide support for hardware (laptops, printers, scanners), software (MS Office 365 and internal applications), etc.
• Deliver in-person, service desk queue, and remote desktop support to customers.
• Maintain supported computer inventory of hardware in the Asset Management Database.
• Utilize effective communication and listening skills with customers and colleagues to troubleshoot technology issues.
• Ability to prioritize tasks, and work in a fast-paced customer service environment.
• Understanding of networks and servers, previous exposure to a Windows network environment.
• Participate in IT projects when needed.
• Knowledge of iPhone, and Android devices.
• Position requires the ability to perform light to moderate lifting up to 50lbs.
  
  

How do we define success for your role?

• You demonstrate BDO’s core values through all aspect of your work: Integrity, Respect and Collaboration
• You understand your client’s industry, challenges, and opportunities; clients describe you as positive, professional, and delivering high quality work
• You identify, recommend, and are focused on effective service delivery to your clients
• You share in an inclusive and engaging work environment that develops, retains & attracts talent
• You actively participate in the adoption of digital tools and strategies to drive an innovative workplace
• You grow your expertise through learning and professional development.
  
  

Your experience and education

• You have a minimum 6 months to 1 year of experience in a similar end user services support role
• You have troubleshooting, problem solving and analytical skills
• You can learn new technology quickly with minimal supervision
• You have working knowledge of the MS Office suite, including Outlook, and Windows 10
• You have familiarity with Microsoft Teams platform
• Exposure to imaging software, and software deployment systems is an asset
• Hands-on involvement managing user accounts within Active Directory is an asset
• Working knowledge of service management ticketing systems is an asset
• Experience supporting customers in a call centre is an asset
• Certifications such as A+, MCP, MCDST is an asset
  
  

Why BDO?

Our people-first approach to talent has earned us a spot among Canada’s Top 100 Employers for 2022 . This recognition is a milestone we’re thrilled to add to our collection of awards for both experienced and student talent experiences.

Our firm is committed to providing an environment where you can be successful in the following ways:

• We enable you to engage with how we change and evolve, being a key contributor to the success and growth of BDO in Canada.
• We help you become a better professional within our services, industries, and markets with extensive opportunities for learning and development.
• We support your achievement of personal goals outside of the office and making an impact on your community.
  
  

Giving back adds up:Where company meets community. BDO is actively involved in our communities by supporting local charity initiatives. We support staff with local and national events where you will be given the opportunity to contribute to your community.

Total rewards that matter: We pay for performance with competitive total cash compensation that recognizes and rewards your contribution. We provide flexible benefits from day one, and a market-leading personal time off policy. We’re committed to supporting your overall wellness beyond working hours, and provide reimbursement for wellness initiatives that fit your lifestyle.

Everyone counts: We believe every employee should have the opportunity to participate and succeed without barriers. Through leadership by our Chief Inclusion, Equity and Diversity Officer, we are committed to a workplace culture of respect, inclusion, equity, and diversity. We recognize and celebrate the valuable differences among each of us, including race, religious beliefs, physical or mental disabilities, age, place of origin, marital status, family status, gender or gender identity and sexual orientation. If you require accommodation to complete the application process, please contact us .

Hybrid new normal: As a hybrid workplace, all BDO personnel are expected to spend some of their time working in the office, at the client site, and remotely unless accommodations or alternative work arrangements are in place. To protect the health and safety of our people, clients, and communities, we may require all partners and employees to be COVID-19 fully vaccinated in order to enter a BDO office. Individuals that cannot be fully vaccinated with a Health Canada approved vaccine due to medical reasons or another protected ground under Human Rights legislation may request an accommodation.

Ready to make your mark at BDO? Click “Apply now” to send your up-to-date resume to one of our Talent Acquisition Specialists.

To explore other opportunities at BDO, check out our careers page .