International Customer Solutions Coordinator

Position Title:International Customer Solutions Coordinator

Position Type: Regular - Full-Time

Position Location: Florenceville Main

Grade: Grade 03

Requisition ID: 20331

Position Summary:
This position will focus on the Export of McCain products internationally from the point of receiving a customer order to the preparation of documentation required for importing the products at destination. They will communicate effectively with internal departments and external companies to execute requirements for a customer order to reach destination when and as requested. This job ensures customer satisfaction on all levels, with a focus on accuracy and timeliness. They will have a detailed knowledge of their territories, knowledge of customs and regulations that apply in different countries, special documentation requirements.

The ICSC supports their assigned Int’l Customer Solutions Specialist (ICSS) by coordinating, executing and dispatching the documentation. They will be trained to support the ICSS in all aspects of the order process for day-to-day order processing, tracking, customer enquiries, export documentation, logistics issues resolution and support of the credit and deductions process. They are responsible for the timeliness and accuracy of their documents.
The ICSC are responsible for looking for ways to improve the processes used by the International Customer Solutions team with regards to documentation.

Job Responsibilites:

• Management of export & import documentation and assist Int’l Customer Solutions Specialist (ICSS) throughout the order to delivery cycle
• Exhibit integrity and professionalism in working with their customers, co-workers, and other departments. The growth and development opportunity for this

Requirements:
Academic:
o Bachelor’s Degree and/or Equivalent combination of qualifications and experience.

Professional/Technical Accreditations::
o Must have:
o 2-3 years’ experience in a service-oriented role specifically logistics, exporting, and/or importing
o Must be proficient in Microsoft Office applications (i.e. Word, Excel, Outlook, PowerPoint)
o Proven analytical and problem-solving skills are required, as well as excellent attention to accuracy and detail

o Nice to have:
o Experience with SAP Order To Cash systems
o Experience with Microsoft Power BI
o French/Spanish language skills would be considered an asset

McCain Foods is an equal opportunity employer. We see value in ensuring we have a diverse, antiracist, inclusive, merit-based, and equitable workplace. As a global family-owned company we are proud to reflect the diverse communities around the world in which we live and work. We recognize that diversity drives our creativity, resilience, and success and makes our business stronger.

McCain is an accessible employer. If you require an accommodation throughout the recruitment process (including alternate formats of materials or accessible meeting rooms), please let us know and we will work with you to meet your needs.

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Job Family:Customer Service
Division:Global Supply Chain
Department:Customer Solutions International
Location(s): CA - Canada : New Brunswick : Florenceville-Bristol

Company:McCain Foods (Canada)