Inside Sales Account Manager (Remote)

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Vaccination Requirements

Staples Professional is committed to taking every reasonable precaution to protect our associates, our customers and the communities we operate in. In an effort to support our customers requirements full COVID-19 vaccination is an essential requirement of this position. As such, all offers of employment will be conditional upon either (i) proof of full COVID-19 vaccination or (ii) proof of need for accommodation under relevant human rights legislation, and Staples Professionals determination that the requested accommodation can be provided without undue hardship. You will be required to submit proof of full vaccination or proof of need for accommodation during our background screening process.

PURPOSE OF JOB

The Sales Account Manager will focus on Preferred Customers within an assigned base. The position is responsible to drive and cultivate lasting, buying relationships with customers by identifying and creating opportunities and positioning solutions aligned with customer goals, challenges, and initiatives.

Sales: 80%

• Strategically leverages marketing material provided to drive Increased AOV, share of wallet and category penetration.
• Meets or exceeds business sales and productivity goals – daily, weekly, monthly.
• Utilizes Product Specialist teams to enhance customer’s experience in key categories.
• Understands buying trends and categories for the industries within the base.
• Assist with product research and sourcing large quantity orders to increase share of wallet.
• Maintain a robust sales pipeline.
• Follow internal guidelines to offer customer level pricing.
• Utilizes various sources including reporting provided to create relevant sales driven calls.
• Understands the sales process and demonstrates the ability to execute
• Responsible to drive and cultivate a lasting buying relationship with customers by leveraging sales model of Connect, Share, Partner.
  

Customer Service: 15%

• Liaison between the customer and internal partners to resolve escalated issues in a timely and effective manner
• Utilize OMS system to understand the customer issues and how to solve them
  

Self-development: 5%

• Participates in team, departmental meetings and feedback sessions
• Works with Team Manager to personally develop sales skills through coaching and sales strategies
• Builds business plan to align personal goals with team and overall business strategy and objectives.
• Shares and utilizes best practices of the business and peers on a regular basis
• Seeks and accepts coaching for improvement
  

PHYSICAL DEMANDS / WORKING CONDITIONS

• Contact Centre
  

Job

Inside Sales

Location(s)

CA-SK-Regina

Schedule

Full-time

Staples Canada is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities.

Recommended Qualifications

Knowledge / Skill Requirements:

• Strong communication skills – verbal and written with an aptitude for building strong customer relationships
• Must have worked in an environment where sales centric goal is present. Ability to produce required results on a day to day basis.
• Strong organizational, time management and decision- making skills necessary
• Self-motivated to work independently and on a team
• Maintain strong level of customer data integrity and PCI Compliance
• Suggest solutions and innovative ideas to meet client needs
• Ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
  

Experience

• 2-3 years combined customer service and sales
  

Education

• High School Diploma
  

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