Housekeeping Manager- Chateau Nova Yellowknife

Job Description

The Chateau Nova Yellowknife is a full-service hotel in Yellowknife, Northwest Territories. The hotel boasts 215 Rooms, Restaurant, Lounge and Banquet/Conference Spaces.Nova Hotels prides itself in having exceptional service, which is only capable though having an amazing team. Come join our Nova Hotels family!

PRIMARY FUNCTIONS : Reporting to the General Manager, the Executive Housekeeper is responsible for achieving the highest quality of cleanliness for the overall hotel by directing and coordinating the housekeeping and janitorial operations They are passionate about serving others and working as a team with associates from all departments. This position is full-time and includes days, evenings, weekends and holidays.

DUTIES: The specific responsibilities of the Executive Housekeeper will vary depending on the needs of the hotel. Specific responsibilities may include, but are not limited to the following areas:

• Schedules associates in accordance with forecasted occupancy; adjusts staffing as necessary for sudden changes in occupancy.
• Coordinates availability of rooms with Front Office Manager.
• Coordinates and supervises the daily activities of the housekeeping, laundry and janitorial team.
• Sets goals, standards and finds solutions that are beneficial to guests and Associates, while meeting deadlines that are decisive and achievement oriented.
• Coaches and trains the Associates on the hotel standards/key deliverables and approved methods of service and cleanliness.
• Conducts daily walk throughs of the hotel. Notes any deficiencies and follows up as required.
• Approves daily update for payroll and labour tool and ensures accuracy & proper tracking.
• Completes any payroll forms & submissions and submits in a timely manner.
• Conducts weekly one on one meetings with leadership team.
• Monitors the responses on customer comment cards; identifies problem areas and formulates solutions.
• Conducts continual inspections to determine hotel’s overall level of cleanliness; performs follow up.
• Oversees inventory, purchasing, disbursement, and cost control for all linens, cleaning supplies, customer room, restroom supplies, laundry supplies, machines, and equipment.
• Schedules and supervises all rotational and special cleaning programs as required.
• Manages performance for all associates according to hotel policies as required.
• Ensures the Housekeeping Department operates within approved budget and assists in the preparation of annual budget.
• Controls operating and payroll costs of the department.
• Works closely with the maintenance department conducting product and/or equipment tests as necessary.
• Ensures the necessary resources; functional tools & equipment including linen are readily available.
• Selects, orients, trains and coaches qualified associates.
• Conducts effective Associate meetings and counseling sessions.
• Conducts performance reviews according to established deadlines.
• Leads and co-ordinates renovation projects as related to guestrooms and other areas as assigned.
• Implements monthly room cleaning programs and lost/found items with policies, standards and procedures.
• Provides a clean, well-maintained hotel by supervising the Laundry and Housekeeping operations.
• Reports all concerns related to Engineering/Maintenance, Health and Safety, Security or Suspicious circumstances (including smells/sights and sound) immediately.
• Adheres to all Nova Hotels standards, including Hygiene and Grooming, Health and Safety, Fire Safety, Key Deliverables and Guest Interactions.
• Provides exceptional guest service at all times.
• Ensures customer concerns are addressed in a timely and professional manner
• Other projects/duties as assigned.