Home Warranty Adjuster

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We are Millennium Insurance Corporation, and if you’re in the Edmonton area and looking to put your skills to use in the insurance industry we are looking for you!Millennium Insurance is part of the Wheaton Group, a family owned organization in Edmonton that owns a divers range of business in Western Canada, including banking, airline operations, and of course, insurance. Millennium is local, prides itself on being in tune with what Albertans need from their insurance provider, and understands the unique challenges Albertans face day-to-day. And we are experiencing explosive growth.Note: This position requires reporting to the Sherwood Park office. Hybrid work arrangements may be available. Therefore, preference will be given to local Edmonton area candidates.We award our team with the following:Earned Time-Off Program and vacation.Group Retirement Savings Plan with employer match.Hybrid work option available after training is complete.Facility with ergonomic desks/chairs.Educational assistance and career development.Fitness center subsidy program.Employee benefits.Health Spending Account and Lifestyle Spending Account.Employee discount programs.Employee recognition and appreciation events.Millennium Insurance Corporation is looking for a qualified Home Warranty Adjuster. Based in the Sherwood Park location, the Warranty Assessor performs home inspections and deals with builders during the construction of a home built under our new home warranty program. As well as performing Technical Assessments for New Home Warranty Claims.Responsibilities:Gather and assess information to make coverage determinations.Verify the warranty effective date for each claim.Explain coverage and claims process to homeowners and builders.Attend property as needed with detailed report provided to homeowner and builder concurrently.Subrogate against builder for occasions when Millennium has brought in a third-party contractor.Investigate losses, collect, and review the relevant information.Set, evaluate, and maintain appropriate reserves.Retain and/or coordinate the retention of appropriate external resources.Oversee, monitor, and control costs associated with external resources.Verify accounts and issue payments within 48 hours of invoice received.Use a file diary system every 15 to 20 days to proactively move the claim forward.Communicate with sales and underwriting.Foster and grow working relationships with contractors and vendors.Fully document claim files in a clear and concise manner.Various other duties as required by management.Experience & Qualifications:Knowledgeable as per Home Warranty Insurance Regulations, Alberta Insurance Act, and Fair Trade Act.Construction experience/skills is an asset.Knowledge of the adjusting process is essential.Demonstrating an overall willingness for continual education an asset.Transferable customer service and technical skills will be considered.Class 5 Drivers’ License with a clean driving record is required.Intermediate skills with Microsoft Office (Word/Excel).Fluent in English with strong proven skills in verbal and written communication.Highly developed interpersonal, organizational, and time management skills.Multi-lingual with proven skills both verbal and written, is preferred.Front-line customer interaction via telephone and/or email is highly preferable and is considered an asset.We have a Mandatory Vaccination Policy to ensure employee safety due to COVID-19.At Millennium Insurance Corporation, we pride ourselves on being family oriented and socially responsible. We offer developmental opportunities for employees that demonstrate exceptional skill, a positive attitude, proficiency, loyalty and commitment. We have a comprehensive benefit package that includes health, dental, life insurance, accidental death and dismemberment, long term disability, an RRSP Plan with a matching Deferred Profit Sharing Plan, and corporate discounts. We believe in our employees and their contribution to our success so, in addition to vacation, we also provide an Earned-Time-Off program. It is our pleasure to reward our teams with other special events such as a yearly flu shot clinic.Thank you for considering our organization.We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age. Accommodations are available upon request.