Helpdesk Technician

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HELPDESK TECHNICIAN

We’re all aboutthe craft.

KF Aerospace is proud to deliver innovative aircraft solutions for corporate, commercial and military customers worldwide. Launched 50 years ago out of Canada’s Okanagan Valley, KF has grown to specialize in a wide range of aviation services including maintenance and modifications, air cargo operations, military pilot training and aircraft leasing. With facilities across Canada, KF is home to a 1,000 strong, highly skilled workforce. Our passion for our craft fuels every project we touch.

JOB OVERVIEW

The Helpdesk Technician works as part of KF Aerospace Helpdesk Team that provides Tier 1 support to end users’ workstations, laptops, mobile devices, and basic network infrastructure related issues. The Helpdesk Technician reports to the IT Services Delivery Supervisor.

DUTIES & RESPONSIBILITIES

• Provide Tier 1 support to end users via phone, email and in person in a timely manner
• Troubleshoot a variety of devices including workstations, laptops, VoIP phones, smart phones, mobile devices, and other peripherals
• Create and modify user and email accounts, on-premises and in Office 365; assists with onboarding and offboarding employees
• Provide Tier 1 desktop application support
• Provide Tier 1 support for all network infrastructure related issues
• Resolve, prioritize, and escalate issues as necessary
• Ensure availability at the Helpdesk for end users requiring technical assistance
• Assist with creating and maintaining clear technical documentation for end users and Helpdesk technicians
• Maintain inventory tracking and control of hardware and software
• Perform after hours work on an emergency and a scheduled basis; participate in on-call rotation
• Other duties as required

REQUIREMENTS

• Post-Secondary Education in a related field (i.e., networking, computer science, security, etc.), or High School Diploma with equivalent work experience
• Minimum 3 years of experience in Corporate IT or Helpdesk is required
• MCP/MCSA, A+, Network+ and/or Server+, or similar certification is preferred
• Experience with installing, configuring, administering and troubleshooting a wide range of desktop hardware and software (Active Directory, Windows 8, Windows 10, Microsoft Exchange, Office 365, Office 2016, Access, Visio, Adobe Suite, and various in-house applications)
• Experience with configuring and troubleshooting legacy and newer workstations and laptops Hardware (Motherboards, Hard Drives, Ram, Video Cards, etc.)
• Experience with troubleshooting and supporting Mobile Devices and MDM
• Experience with installing, configuring and troubleshooting Networking equipment (Cabling, Switches, Routers, Wi-Fi and Wireless Networking equipment)
• Must possess exceptional customer service orientation
• Must possess and demonstrate excellent verbal and written communication skills
• Good problem-solving skills; ability to visualize a problem or situation and think abstractly to solve it
• Ability to lift/move equipment up to 50 lbs. on occasion
• Obtain DND related security clearance; the position requires work on military network
• Occasional travel may be required including to a RCAF support facility.

LAUNCH YOUR CAREER

As a Helpdesk Technician with KF Aerospace you can start a rewarding career with a team of people who are passionate about their craft. The position includes bi-annual performance and wage reviews.

BENEFITS

Full-Time staff benefits include (but are not limited to):

• Medical and Dental Coverage
• Health Spending Account
• Disability, Critical Illness, and Life Insurance
• Employee & Family Assistance Program
• Employee Pension
• Personal Time Off and much more

HOW TO APPLY

Be a part of our craft. Apply for the Helpdesk Technician at kfaero.ca/careers today!

Job Types: Full-time, Permanent

Benefits:

• Company pension
• Dental care
• Disability insurance
• Extended health care
• Life insurance
• Paid time off
• Vision care

Schedule:

• Monday to Friday
• On call
• Weekend availability