General Manager - Radisson Hotel Edmonton South

PRIMARY FUNCTIONS

The General Manager is responsible for managing the day–to-day operation of our Radisson Hotel Edmonton South. This is accomplished though budgeting & financial management, maintaining cost and quality standards, maximizing profits, developing, and retaining employees and exceeding guest expectations.

Responsibilities and Essential Duties

Operations

• Manage all sources of revenue to include rooms, food & beverage, and others. Focus would be on securing new business while maintaining established cost and quality standards, maximizing profits, developing, and retaining employees and exceeding guest expectations
• Promote hotel’s policies and philosophies to employees and guests through direct and indirect interaction
• Responsible for the development and execution of business plans, including sales plans. Develop, prepare, execute, and achieve financial goals.
• Ensure full compliance with all regulatory and statutory regulations and requirements, including but not limited to health, liquor, gaming, environmental and fire code regulations. Maintain up to date on all changes to regulatory requirements affecting hotel operations.
• Represent the hotel in appropriate hotel, tourism, and business associations
• Works with the Corporate Sales & Marketing Departments to develop and execute strategies to grow revenue.
• Manages and fosters relationship with customers and acts as a liaison with corporate office.
• Responsible for day-to-day revenue management of all channels.

Financial

• Reviews and analyzes monthly financial and operating metric results and work in collaboration with hotel teams to achieve key performance indicators, net operating income, RevPAR index, guest satisfaction, associate inspections, capital execution and sustainability.
• Ensure that all appropriate systems and controls are in place to produce accurate monthly financial reports and always knows where the hotel stands against budget
• Create the hotel’s annual budget with Corporate Office and mentor the Management Team on the performance of the hotel throughout the year.
• Responsible for Payroll management.

Guest Service & Community Culture

• Promotes and develops the inter-departmental cooperation and communication to ensure overall guest satisfaction is at an optimum
• Develops strategies and action plans to achieve set goals and objectives for Net Operating Income, Guest Services Index and Culture
• Meets and exceeds the expectations of the associates by utilizing leadership skills and motivation techniques to maximize associate productivity and satisfaction of direct reports
• Conducts performance reviews according to established deadlines for associates
• Setting the example of personal grooming by ensuring personal appearance is clean and professional and holding the associates to the same standard
• Designs and ensures active participation of associates for all training programs
• Ensures associates are recognized regularly for their contribution
• Listens and responds to guests’ requests or concerns and acting until completion
• Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position
• Performs any other duties as required or deemed necessary to provide superior service and teamwork
• Maintains a favorable working relationship with all other associates to foster and promote a cooperative and harmonious working environment
• Projects a favorable image of Nova Hotels Hospitality to the public
• Responsible for responding to guest reviews.

Health & Safety

• Ensures all team members are trained on fire safety plan and all emergency procedures
• Maintains confidentiality of proprietary information
• Consistently practices guest and associate privacy and security
• Consistently practices guest and associate safety, upholding the hotels health and safety policy
• Is the property contact for all HR matters and works with corporate office on HR related issues

Qualifications

• Minimum of 7 years of progressive management experience in Hospitality, including a minimum of 4 years as a General Manager.
• Knowledge of Rooms Division Operations, Sales and Food & Beverage
• Displays a positive attitude, maintains enthusiasm, and celebrates success.
• Ability to mentor, coach and develop the Executive Team.
• Strong written and verbal communication skills in English
• Strategic thinker and able to help develop and support the overall business plan.
• Ability to deliver and demonstrate consistent outstanding customer service
• Ability to establish and maintain strong and effective relationships with all key corporate disciplines and the team.
• Goal and standard focused, both personally and for the hotel Managers.
• Effective problem solver who finds solutions that are beneficial to the guests, associates, and the organization.
• Flexible and energetic with the ability to work under pressure.
• Intermittent business travel will be required.

Core Competencies

• Accountability
• Associate Relations
• Business Acumen
• Customer Focused
• Motivating Others
• Professionalism
• Providing Leadership
• Self-Directed

What We Offer

• Extended Health Benefits
• An opportunity to work in a progressive, exciting team environment
• Employee discount at sister properties
• Employee discount in dining areas

We thank all applicants for their interest in Radisson Hotel Edmonton South, however only those considered for an interview will be contacted.