Front Store Supervisor PT

작업 내용

Summary

Managing the customer service functions, including cash, cashiers and merchandising.

Duties & Responsibilities

HUMAN RESOURCES

Ensures cashier/merchandising staff comply with all store policies and operating procedures

Trains cashiers/merchandisers in job functions

Provides on-going guidance and instruction

LOSS PREVENTION

Ensures all loss prevention standards are implemented, manages daily cash office inventory and cashier tracking, tracking sheets, PC Optimum procedures

CUSTOMER SERVICE

Ensures store employees present proper image to the public in accordance with Uniform Policy and Dress Code Guidelines (ie. clean appearance, approved uniform, name badge)

Answers inquiries regarding location of product, rainchecks, etc.

Resolves customer issues according to established guidelines (refunds, exchanges, etc.)

Promotes the CSI Survey

MERCHANDISING

Ensures shelves are clean and organized with proper rotation

Ensures product displays are set up and taken down as directed by the AFSM/FSM

Monitors inventory level and informs AFSM/FSM

Puts up and takes down flyer/event POP as per the POP Placement/Hot Spot documents located on the In-Store Web

Maintains cleanliness and ensure washrooms are stock with proper items throughout the shift ie. toilet paper/paper towel   

GENERAL

Ensures standards of housekeeping and store image are maintained

Complies with all Health and Safety requirements: supervises employees to ensure correct work procedures are followed, communicates hazard information and control procedures, consults employees and provides feedback to management, cooperates with Health and Safety committee or representative, holds accountable any employees reporting to them.

May be asked to perform clerical and banking duties

Complies with all store policies and procedures

Complies with loss prevention policies and procedures and ensures they are executed in the store

Perform other duties as required including Cashier duties when necessary

Runs the end of day for the POS system

Responsible for opening and closing the store as per key holder duties (as required)

Qualifications

Planning, Judgement and Decision Making

Independent thinking as it relates to organizing store

Problem solving is essential to ensure customer satisfaction

Plan work to maximize efficiency and minimize costs

Stock appropriate inventory levels

Experience

Customer service oriented

Computer literate

Organized

Efficient time management skills

Familiarity with retail business

Knowledge of products and supplies

Commitment to providing customer service

WORKING CONDITIONS

Ability to work flexible shifts which may include nights and weekends

Physical Requirements

Ability to lift up to 50 pounds

Ability to climb ladder

The above statement reflects the general details considered necessary to describe the principal functions and duties as required for proper evaluation of the job and shall not be construed as a detailed description of all the work requirements that may be inherent in the job.

J2WFSM

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