Food and Beverage Server

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Our Concept

St John Tavern is looking to build out a team of passionate hospitality driven people looking for something new and exciting to contribute to in the heart of the Entertainment District. Starting from the ground up, we’ll be opening a casual tavern with a focus on great food and warm service. St John Tavern will become a multi-level experience with three unique bars on three separate floors, as well as multiple patios to be discovered.

We are creating a cute little village in conjunction with our sister bars on John St and hope to continue growing the community while offering a variety of spaces to explore. See our cocktail bar - Melrose on Adelaide & our coffee shop, turned into a funky wine bar in the evenings - Piccolo Caffe e Vino.

Starting with the first floor, opening Feb ‘22. We’re looking forward to hearing from you!

The Role

Our Front of House team is responsible for ensuring the best quality of customer service we can offer our guests with the aim of fostering long-term relationships. Our servers and support team show up with high energy and a passion for people that they bring to work everyday. They show up for our guests by participating in staff training programs and community events, learning their product knowledge and executing our steps of service.

If you’re hospitable in nature, we can train anyone on how to serve.

How do we support you in this?

• Maintain and create an environment where all staff are properly supported and trained, not just thrown onto the floor

• Regularly praising your achievements and successes

• Keeping our staff informed and educated on current and new venue developments

• Reviewing and improving your steps of service and overall job satisfaction

• Staff outings by and/or to vineyards, breweries, and distillers for training

Core Accountabilities

Customer Service

• Provide customers with dependable consistency between our drinks and service as laid out in our training program

• Demonstrate knowledge of our menu and can explain it in a way that shows passion for our food and beverage programs

• Show great teamwork and communicate positively and professionally with all departments to ensure our guest needs are being met at all times

• Communicate guest feedback to the appropriate managers

• Foster positive relationships with employees, guests, suppliers and the community at large

• Help identify areas for improvement regarding our growth objectives and goals

Venue Maintenance

• Use checklists and par sheets to maintain stock for service areas, product rotation, labeling and FIFO

• Use checklists to ensure adherence to proper opens, closes and running duties

• Occasionally audit accuracy of prices and descriptions of items on menu and POS

• Ensure all items are accounted for in their truest POS accuracy including promotions, discounted items, QSA, spills and “off” menu items

• Maintain a clean and inviting service area, including the patio spaces, kitchen, bathrooms and garbage areas and other guest-facing spaces

Promotions & Company Culture

• Participate in events and marketing promotions within our venue

• Participate in training seminars for product knowledge

• Attempts to be involved in events within our larger community

Job Types: Full-time, Part-time

Salary: Up to $15.00 per hour

Additional pay:

• Overtime pay
• Tips

Schedule:

• Holidays
• Weekend availability

Work remotely:

• No