Field Service Manager / IT & Copier Technician

작업 내용

POSITION SUMMARY:

The Service Manager/Technician manages the Service Department and will lead the team in achieving excellence in customer service. The Service Manager/Technician overseas the scheduling and dispatching of technicians. In addition, the Service Manager/Technician will be responsible for the care and maintenance of field-installed business equipment and will be required to maintain high standards of productivity, quality, customer service, communication, cooperation, attendance and professionalism.

DUTIES:

• Team Management/Direct Staff Supervision
• Scheduling and staff management
• Inventory Management
• Taking work orders/tickets and dispatching skills
• Repair Multi-Functional Products at client site
• Assemble new machines
• Install print drivers
• Maintain MFP fleet
• On-going training of new products & technologies

POSITIONS REQUIREMENT:

• Bilingual
• Post-Secondary diploma
• Minimum 2 years direct relevant experience
• Advanced capability with Microsoft Office Suite and service applications
• Expertise in servicing clients
• Analytical and problem-solving skills
• Self-starter
• Excellent communication skills both verbal and written
• Owing a reliable car, valid driver license and insurance coverage are mandatory

PHYSICAL REQUIREMENTS:

• Physically able to lift materials up to 70lbs, and occasionally heavier objects.
• Must possess physical ability for constant moving, bending, and lifting and occasional kneeling, crawling, squatting, reaching, pushing and pulling.

WORK DETAILS:

• Hours of work are 37.50 hours/week, Monday to Friday from 8:30 am to 5:00 pm (1 hour lunch period).
• Salary from $45,000 to $55,000 per year
• Start date is as soon as possible

Type d’emploi : Temps plein, Permanent

Salaire : 45 000,00$ à 55 000,00$ par an

Avantages :

• Congés de Vacances et Compensatoires
• Réductions Tarifaires
• Stationnement sur place

Horaires de travail :

• 8 Heures
• Quart de jour

Types de paie supplémentaire :

• Heures supplémentaires majorées

Capacité à faire le trajet ou à déménager:

• Cornwall, ON: Faire le trajet sans problème ou prévoir un déménagement avant de prendre son poste (Obligatoire)

Langue:

• Français (Souhaité)

Permis/certificat:

• Permis de conduire (Souhaité)

Lieu du poste : Un seul lieu de travail