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Experience Management, Senior Associate
전망: 149
갱신일: 01-06-2024
위치: St. John’s Newfoundland and Labrador
범주: 다른
산업: Accounting
수평: Mid-Senior level
직업 종류: Full-time
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작업 내용
At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.The opportunityEY’s people in more than 150 countries are committed to operating with integrity, quality and professionalism in the provision of audit, tax and transaction advisory services. We strive to help all of our people achieve their professional and personal goals through an inclusive environment that values everyone’s contributions, appreciates diversity of thought, fosters growth, and provides continuous opportunities for development. Recognized as one of Canada’s top employers, EY continually strives to be a great place to work.The Experience Management (EM) Senior is a member of the Consulting Canada Experience Management team. The EM Senior provides functional support to the Sub-Service Line (SSL) EM Lead.Your Key ResponsibilitiesAs an EM Senior you will be responsible for supporting deployment; development; and capacity management of the Consulting client-serving professionals. You will be responsible for reporting requirements in order to effectively deploy client-serving professionals and provide them with meaningful career experiences. You’ll receive regular supervision on a day-to-day basis to set appropriate priorities.Deployment:- Support SSL EM Lead in addressing complex scheduling assignments.
- Conduct skill and bio/CV searches that focuses on matching project need(s) with required skills, development opportunities and project risk.
- Assist with the creation/maintenance of accurate personnel and client project schedules.
- Proactively identify resources that will become availability in short term (i.e. next 2-3 weeks)
- Proactively monitor and highlight unassigned resources in order to minimize unassigned time
- Regularly communicate material schedule changes to the appropriate Experience Manager
- Communicate regularly with Experience Management team on the status of staffing requirements
- Demonstrate effective teaming with Consulting and cross service line EM team(s) by proactively/creatively responding to requests.
- Involved in ad hoc projects as required (i.e. task forces, reporting, process improvement committees, training manuals etc.)
- Identify ways to improve Experience Management processes
- Participate in the orientation of new hires by providing an overview of the Experience Management function and operating model
- Partner with the Consulting Talent Team (i.e. HR) on Performance Management initiatives
- Actively supports Experience Management and EYU enablers including Retain; My Competencies; EY Discover; Mercury, etc.
- Work with peers across the Americas Consulting EM by contributing to EM priorities; task forces; and/or projects
- Act as a subject matter resource on EM tools/enablers
- Assist with the creation of Service Line; Market and/or Competency reporting including utilization performance; forecasts; variance analysis; and capacity management analytics
- Create reports and pivot tables for deployment data
- Experience staffing consulting roles/professionals
- Advanced Microsoft Excel skills
- Proficient in other Microsoft applications
- Strong analytical skills, with attention to detail
- English language skills - very strong written and verbal communication
- French language skills a plus
- Proven client service focus, with an ability to resolve issues quickly, with a sense of urgency
- Strong problem-solving skills
- Flexible in adapting to constantly changing priorities
- Outstanding teamwork and interpersonal skills
- Confident at working independently and a self-starter
- Adept at handling multiple tasks, with strong organizational skills
- 1-3 years of relevant work experience
- Experience in a professional services firm desirable
- Bachelor’s degree, or equivalent work experience
- Support and coaching from some of the most engaging colleagues in the industry
- Learning opportunities to develop new skills and progress your career
- The freedom and flexibility to handle your role in a way that’s right for you
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마감 시간: 16-07-2024
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