Employee Services Specialist

작업 내용

Position Title:Employee Services Specialist

Position Type: Regular - Full-Time

Position Location: Florenceville GTC

Grade: Grade 03

Requisition ID: 16669

For us, for family

We know the importance that food plays in people’s lives – the power it has to bring people, families and communities together. Our purpose is to bring enjoyment to people’s lives through great tasting food, in a way that reflects our values.

McCain Foods is looking for an Employee Service Specialist to join the Global HR Shared Services team!

The Employee Services Specialist provides core process / policy inquiry management and resolution to HR customers on a wide range of topics (may include inquiries about updating personal or work- related information, inquiries about policies, etc.). The Employee Services Specialist ensures timely and accurate responses, either directly or through escalation, in alignment with McCain-wide policies and processes. This role is based out of Florenceville, NB and the successful candidate must be able to commute when required.

How You’ll Drive Value

• Act in an advisory capacity by providing timely and accurate responses to inquiries from HR customers (may include employees, dependents, retirees, candidates, people managers and vendors) regarding HR policies and procedures
• Actively listen to HR customer inquiries, completing intake management practices, documenting and addressing appropriate information
• Ensure a delightful customer experience by working efficiently to streamline service delivery, identify next steps, and build strong customer relationships
• Quickly assess and interpret HR customer case complexity, responding to inquiries or escalating as appropriate
• Promote the usage of self-service as appropriate; guiding employees in the effective use of self- service to submit inquiries, update personal data, and research HR policies and procedures
• Highlight opportunities to address common inquiries through self-service functionalities
• Provide basic end-user support for employees interacting with the HR system, including navigational questions and basic system issue resolution, escalating as applicable
• Share opportunities to improve efficiency and effective service delivery with Team Leads
  

About You

• 0 -3 years of experience in a HR and/or HR Shared Service environment
• Post-secondary degree in Human Resources or a related field
• Bi Lingual French or Spanish will be beneficial
• Experience with basic HR technology functionality (e.g., case management, knowledge management)
• Generalist HR knowledge; comprehensive HR policy and process knowledge
• Ability to consistently deliver high quality customer service in a professional manner, effective listening and communication skills
• Strong relationship management and interpersonal skills
• Sound judgment and problem-solving skills
• Ability to multi-task and prioritize critical items while learning quickly
• Proven teamwork capabilities and willingness to work alongside colleagues to resolve inquiries
• Ability to maintain confidentiality
  

The health and safety of McCain employees and their families has been our number one priority since the start of the COVID-19 pandemic. Supported by science, and in line with our culture and values, we believe that being vaccinated is the most effective way to protect each other, our families, our customers, and our communities. It is therefore a requirement that the successful candidate for this role be fully vaccinated and have completed the mandatory incubation period prior to the candidate’s start date with McCain, subject to reasonable accommodations if you are unable to be vaccinated for protected grounds under applicable human rights legislation (e.g. medical or religious reasons).

McCain Foods is an equal opportunity employer. We see value in ensuring we have a diverse, antiracist, inclusive, merit-based, and equitable workplace. As a global family-owned company we are proud to reflect the diverse communities around the world in which we live and work. We recognize that diversity drives our creativity, resilience, and success and makes our business stronger.

McCain is an accessible employer. If you require an accommodation throughout the recruitment process (including alternate formats of materials or accessible meeting rooms), please let us know and we will work with you to meet your needs.

Your privacy is important to us. By submitting personal data or information to us, you agree this will be handled in accordance with the Global Privacy Policy

Job Family:Human Resources

Division:Global Human Resources

Department:Employee Services

Location(s): CA - Canada : New Brunswick : Florenceville-Bristol

Company:McCain Foods (Canada)