Director, Operations - Chances Maple Ridge

☞ Great Canadian Gaming Corporation

전망: 243

갱신일: 07-05-2024

위치: Maple Ridge British Columbia

범주: 식음료 교육 훈련 PG / PB / 리셉션 레스토랑 / 호텔 / 관광 서빙 / 클리너 / 가정부

산업: Gambling

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작업 내용

Do you have a passion for the Gaming Industry and love working in a fast-paced dynamic environment? If so a great opportunity awaits! We are recruiting for a driven, results-oriented, and passionate professional with a proven track-record and extensive background in operations and leadership for the Director, Operations position, based at Chances Maple Ridge.
The Director, Operations will report to the Regional General Manager and will lead the team to drive business growth, foster team engagement and increase operational efficiencies. The successful candidate will build strong working relationships with senior leaders within our business partners, community, and all other key stakeholders. In addition, the Director, Operations will have full P&L responsibility and is responsible for planning, directing, and implementing operational initiatives in alignment with corporate strategy to achieve measurable results within our compliance first culture.
Duties and responsibilities for the Director, Operations will include:
  • Provide leadership, operational expertise and strategic direction to the site and operational team
  • Continue to foster and maintain a culture of compliance, health and safety, learning, excellence and involvement with the team and community
  • Execute on enterprise talent to develop and build bench strength
  • Plan, direct and implement all strategic, operational, and marketing plans
  • Develop and ensure achievement of the budget as well as goals for revenues, expenses, labour, guest service and operational standards (P&L responsibility)
  • Establish and track key performance measures in all operating areas such as: financial, team member satisfaction and engagement and Guest Service experience
  • Identify and implement efficiencies to maximize revenues, minimize expenses, enhance the guest experience, and provide a safe and welcoming work environment for all team members; actively seeking feedback from guests and team members regarding improvements and satisfaction
  • Motivate and lead by example to ensure an engaged workforce; develop performance objectives and deliver performance evaluations for direct reports
  • Respond to and resolve issues as escalated; maintaining positive team member, vendor, and guest relationships to create and maintain guest loyalty
  • Maintain an ongoing awareness of competitors, ensuring the Company is a competitive player in the marketplace
  • Develop and cultivate strong working relationships with all stakeholders: guests, team members and regulatory bodies, in addition to community outreach
  • Ensure adherence as per our compliance first culture, with all policies and procedures, including compliance with regulators, licensing laws, health and safety and other statutory requirements
  • Champion and participate in events for the Company’s PROUD program
  • Manage other initiatives as required
Successful candidates will demonstrate the following qualifications:
  • Minimum 3 years of management experience in a senior operations role within the gaming, hospitality or other industry
  • Experience in food and beverage and operations management preferred
  • Post-secondary education in a business discipline or suitable combination of education and experience
  • Personifies Great Canadian’s Values in action: Integrity, Team Engagement, Drive to Succeed, Service Excellence and Citizenship
  • A passion for providing Great Experiences and Memories to our internal and external guests in the continual quest of achieving Service Excellence
  • A proven record of driving business through innovation, analytics, and leadership
  • Previous track record of driving profitability
  • Superior written and verbal communication ability with excellent interpersonal skills and judgment, strong organizational skills and demonstrated service excellence with a proven track record of being responsive, meeting deadlines and performing to measurable outcomes
  • Ability to manage a large variety of projects and tasks simultaneously
  • Demonstrated ability to exceed internal and external guest expectations through timely, effective, and service oriented communication
  • Demonstrated ability to work with a diverse workforce to achieve common objectives
  • A willingness to learn, develop and achieve new skills for personal and professional development
  • Must be willing and able to work a flexible schedule which may include evenings and weekends
  • Strong MS Office skills
  • Ability to obtain gaming registration; comprehensive background checks and disclosure of personal and financial information directly to gaming regulators required
If this sounds like a GREAT opportunity for you, we invite you register your interest. If your skills and experience are a match for our position, our professional recruiters will be in contact with you. Thank you for your application and your interest in Great Canadian.

Great Candian is committed to diversity, equity and inclusion and we welcome all qualified applicants to apply to join our team of unique contributors. We accommodate people with disabilities throughout the recruitment and selection process and applicants are encouraged to advise Human Resources in advance if an accommodation is required. We thank all applicants for their interest, and will contact those qualified to continue in the recruitment process.
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마감 시간: 21-06-2024

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