Director, Administrative Services

Reporting directly to the Vice-President, Finance & Administration, the Director, Administrative Services provides strategic direction and operational leadership for a diverse portfolio of business operations and services that support the academic mission and our campus community. These business operations include residences, dining services, retail food, vending, conferences/events, summer camps, bookstore, pub/bar services, ID card, print services and mail/shipping/receiving as well as property, space and lease agreements.

The incumbent will provide inspired and consistent leadership to their teams focused on the provision of best-in-class service, including a focus on environmental sustainability and innovation.

Responsibilities

• Seek out opportunities and develop, implement and monitor short- and long-term plans to improve services for our campus community and increase revenue opportunities.
• Provide effective leadership, direction and mentoring to employees by establishing objectives, evaluating work performance and fostering teamwork and innovation.
• Ensure budgets, operational plans and business plans for residences, dining services, conferences, summer camps, bookstore, pub/bar services and other services are developed and implemented in accordance with the University’s strategic plan.
• Develop strong working relationships with the Student Life, Admissions and Recruitment, and Marketing and Communications departments to promote the University and deliver the best student experience possible.
• Promote and market the University as a venue for events, meetings, conferences and summer camps to deliver the best conference host and attendee experience possible.
• Provide financial analysis and respond to queries from Financial Services and the Budget Office regarding financial and operational results. Ensure expenditures and revenues are meeting or exceeding financial targets.
• Work with Facilities Management to develop and implement long-term infrastructure plans to support ancillary operations. Act as a champion for ancillary capital projects. Ensure residence and dining infrastructure is funded sufficiently for renovation and renewal to reduce deferred maintenance costs and increase desirability for student accommodation and services.
• In liaison with the Facilities Management and Computing Services senior leadership, evaluate and ensure equipment, software applications, materials and new technologies needs are met to maximize service and revenue.
• Review, develop and administer policies and procedures that support efficient and effective services in all Administrative Services operations.
• Monitor, evaluate and ensure contracted service providers meet service deliverables and continually meet the University’s requirements, with special focus on quality, safety and diversity & inclusion considerations.
• Work as a functional expert to lead employees through changes such as implementation of new technology designed to improve business processes.
• Perform other duties as assigned.

• Master’s degree in Business Administration or Hospitality Management, or equivalent post-secondary education and work experience.
• Seven to ten years of related work experience with increasing levels of leadership, responsibility and accountability managing diverse business operations, preferably in the hospitality sectors (preferably with a focus on food service, accommodation and small to large event planning).
• Substantial experience in strategic planning, budget management, as well as project and change management, sales and marketing, and people leadership.
• Substantial experience in planning for capital renewal, concept design, renovation cycles and major/minor maintenance programs for student housing, dining and other ancillary facilities.
• Experience with development and implementation of policies and procedures.
• Previous work experience in a post-secondary education setting strongly preferred.
• Proven focus on excellent customer service.
• Excellent communication, presentation and interpersonal skills and ability to function with high degree of tact and diplomacy with a diverse and wide variety of stakeholders.
• Collaborative and engaging leadership skills.
• Ability to work effectively and collaboratively with faculty, staff and students, parents, contractors, other post-secondary institutions, external agencies, conference clients and the general public.
• Effective organizational/project management, problem-solving, planning and analytical skills.
• Experience in leading as the functional expert in introducing or migrating to new technologies.
• Proficiency with business process, analysis and reporting software such as conference and event management, housing, retail point of sale, enterprise database, ID card, bookstore management and other business/productivity software.
• High level of numeracy and proficiency in Office 365.
• Satisfactory criminal records check.

Applications will be received by the Human Resources department on or before September 8, 2021 or until the position is filled. Please forward resumes to hr@mta.ca