Digital Content Specialist

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Providing clean electricity to 4 million customers takes a diverse workforce and that’s where you come
in. We need your talent to help us build major projects to meet growing demand. To help our
customers find clean energy solutions for their homes and businesses and to be ready to respond
during storms and outages to keep our system reliable.

Working for BC Hydro is meaningful. And now, the stakes have been raised as we work towards a
solution to climate change while safely providing clean, affordable electricity to our customers.

We offer a healthy work life balance, training opportunities and career progression. We’re proud to be
ranked as one of B.C.’s Top Employers and one of Canada’s Best Diversity Employers. Join us as we
build an even cleaner B.C.

JOB DESCRIPTION
Duties:

• Develops, maintains and implements BC Hydro’s digital content strategy and content

development on various digital platforms. Develops and maintains content models to display
organizational, project information and website platform taxonomies to meet business
requirements and enhance user/customer experience.

• Develops and maintains guidelines and best practices for user experience. Provides guidance

and assistance to stakeholders on how to use best practices in content strategy, user experience
design, user interface design usability and accessibility to enhance user/customer experience.

• Project manages user/customer experience activities related to digital content projects and

campaigns by: gathering requirements from stakeholders; leading customer journey engagements
with stakeholders; developing and recommending content strategies for user/customer experience
that align with business requirements and enhances user/customer experience; working with
stakeholders to present recommendations to Executives for approval; and developing and
monitoring project plans and timelines to ensure projects are on track.

• Oversees the completion of work by digital agencies on projects to ensure deliverables align with

project requirements, timelines and adhere to BC Hydro’s brand standards.

• Copywrites business communications, user interface and user experience labels, copy for web,

editorial and educational copy. Edits copy from stakeholders and external vendors as required to
ensure content is understandable and user-friendly and adheres to BC Hydro’s brand standards.

• Develops communication strategies and plans based on insights gathered from stakeholders.

Works with stakeholders to implement communication plans that provide streamlined information
to customers more effectively.

• Follows-up with stakeholders and vendors on post-launch activities such website enhancements/

ADDITIONAL INFORMATION

This position is affiliated with the Movement of United Professionals union (MoveUP/COPE).
http://moveuptogether.ca

We’re always looking for exceptional people to bring new ideas, fresh thinking and the motivation
to help shape the electricity system in B.C. It’s an exciting time to be a part of our team as we
invest in our system and prepare to meet the challenges of tomorrow.

Our values guide our work. Want to join us?

We are safe.
We are here for our customers.
We are one team.
We include everyone.
We act with integrity and respect.
We are forward thinking.

BC Hydro is an equal opportunity employer.

We include everyone. We welcome applications from anyone, including members of visible
minorities, women, Indigenous peoples, persons with disabilities, persons of minority sexual
orientations and gender identities, and others with the skills and knowledge to productively
engage with diverse communities.

We are also happy to provide reasonable accommodations throughout the selection process and
while working at BC Hydro. If you require support applying online because you are a person with a
disability, please contact us at Recruitmenthelp@

Flexible work model role definitions
===========================
Our four role types identify the degree of flexibility an employee could have to work from home
based on the type of work they do. The flexibility for an individual job is up to the manager for
each position and the operational requirements. Employees also have the right to work full-time
from the office if they prefer. All of our roles require at least some in-person time.

IBEW/Field – No option to work from home
Resident – Works primarily (4+ days per week) in the office.
Hybrid – May be able to work from home up to 3 days per week.
Remote – Works from home 4+ days per week

HOW TO APPLY

Don’t forget to update your Candidate Profile with your current resume and copies of your
certifications. If applicable, include your Trades Qualification. This will ensure we have all the
necessary information to assess your application without any delays.

Date Posted:2023-06-23 Closing Date:2023-07-06