Data Reporting Analyst

작업 내용

Title: Data Reporting Analyst
Location: Montreal, QC.
Duration: Contract for 6 months (Strong potential to renew)

Purpose

As the Data & Reporting Analyst you will be turning data into actionable and insightful

information for our stakeholders which is a key priority. You will make use of our advanced

tools and platforms to present data as information and create analytical solutions that are

interactive and easy to understand.

The Data & Reporting Analyst will be focused on analyzing and reporting IT Service

Management data, through the definition and implementation of Process Performance KPIs,

Quality data analysis & trend data analysis.

Providing key insights to assist the Practice Owners and Service Operations teams in

maintaining service delivery quality and identifying Continuous improvement initiatives.

As well as Support Technical implementation of Key performance indicators and Quality

metrics. Reporting and Data Base Administration.

Key Responsibilities

• Designing, Documenting, and implementing Process Performance KPIs

• Provide support to data driven projects and drive automation of reports.

• Gathering and analyzing data, using advanced statistical models, and support projects

relating to data/reporting solutions.

• Ensure a process of continuous quality improvement through the collection and analysis

Produce monthly quality metrics reports on process compliance performance of teams

and provide feedback to the relevant management teams

• Communicate to internal stakeholders through discussion, presentations, and write-ups

of results and meaningful insights gained through data analysis to be used to develop

strategic and operational plans.

• Maintain standard reports, Process performance Metrics, templates, dashboards with

insights, and scorecards for Operational teams which are tailored in level of detail for

the appropriate stakeholders.

• Ensure supporting systems are maintained in compliance with the process and data

sources standards

• Development and administration of SharePoint database for the team and Reporting purposes

Educated to degree level or equivalent work experience.

• Bachelor’s degree in business management, Computer Science, information systems,

Statistics, mathematics or equivalent

• ITIL 4 Foundation Certificate required

• Six Sigma Certification desired

Experience

• 2- 3 years of experience in the IT industry

• Minimum 2 years of experience with data/statistical analysis required

• Prior experience in a similar data analytics/BI/ data science focused position

• 2 - 3 year’s experience with Microsoft PowerBI, Business Objects Software, Microsoft

Excel & Microsoft access required

• 2 - 3 years experience with SharePoint administration

Knowledge and Skills

• Knowledge of ITIL and Service Management practices and procedures

• Strong data and analytical skills. Must enjoy working with data and bringing structure to

complex data reports

• Strong software application skills (MS PowerBI, MS Excel, Access, Word, PowerPoint etc.) or similar BI Tools.

Profession Competencies

• Business Intelligence

• Info Gathering & Processing

• Quality orientation

• Accountability

• Accuracy/Attention to Detail

• App. Design, Architecture

• Application maintenance

• Application testing

• Data analysis

• Requirements Analysis

Job Type: Fixed term contract
Contract length: 6 months

Salary: $19.15-$35.00 per hour

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Montreal, QC: reliably commute or plan to relocate before starting work (required)

Licence/Certification:

• ITIL Certification (required)