Customs Administrative Assistant / CSR

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Did you know that Canada imported over $500 billion worth of goods from foreign suppliers last year? Have you ever wondered about the process involved in bringing those goods across the border?

Pacific Customs Brokers plays an important role in assisting importers to ensure their products are eligible to enter into Canada. We do it all- from handling the paperwork on an importer’s behalf, to figuring out how to get their product from point A to point B, to helping them understand how a new trade agreement will affect their business. If it involves international trade, we’re the go-to experts.

Pacific Customs Brokers has been providing premium brokerage services for over 65 years and has become one of the leading privately-owned brokerage houses in Western Canada. Customs brokerage is our passion and we owe our success to the dedicated and knowledgeable staff who work here.

As demand continues to grow for our services, we are looking to add full-time Customs Administrative Assistants with an interest in international trade to our team. This is a great opportunity for someone with Customer Service Representative (CSR) experience to apply their service skills into a long-term career. With time, experience and education, this position would ideally start your journey to becoming a fully-licensed Customs Broker.

Because international trade is a 24/7/365 business, this role is on a shift-based schedule, with time assignments which will vary and will include days, afternoons, and at times overnights. This is not a Monday to Friday daytime job, and the shift will also usually include a Saturday and/or Sunday. Shift schedules will be assigned at least a month in advance and employees will always be full-time.

We’re located at the US/Canada border crossing (176th Street and 1st Avenue) in South Surrey/White Rock. There’s no public transportation to our office so you must have a vehicle to get here.

Requirements:

• MS Office or Google Apps experience

• Typing speed of 35 WPM or better

• Professional telephone etiquette (previous reception and/or CSR experience is an asset)

• Administrative experience (i.e. filing, scanning, data entry) is beneficial

• Ability to complete physical tasks such as sitting, bending, and crouching

• Strong business math and world geography skills

• Must be able to speak, read, and write English at a professional level

• Must be in Canada and have the right to work at the time of application. Applications from outside Canada will not be considered. PNP/Express Entry will not be considered. Foreign placement agencies need not contact.

• Must possess a vehicle (no public transportation available)

We Offer:

• Starting wage of $18.00/hr + shift premiums

• Full-time employment (37.5 hours/week)

• Fully paid Medical, Dental, and Vision benefits for employees and their families after three months

• Bonus plan

• A Pension Plan

• Education Support

• Free Fitness Centre and instructor

• Growth and Development Opportunities

• Discounted meals at our onsite restaurant

• Free parking

• and more!

Candidates with previous administrative or customer service experience are encouraged to apply. Submit your resume and cover letter via Indeed or directly on our website.

Job Types: Full-time, Permanent

Salary: $18.00-$20.00 per hour

Benefits:

• Company events
• Company pension
• Dental care
• Disability insurance
• Discounted or free food
• Employee assistance program
• Extended health care
• Life insurance
• On-site gym
• On-site parking
• Profit sharing
• Vision care

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Surrey, BC: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Are you available any day, any time (including evenings, nights, and weekends)?

Experience:

• administrative assistant: 1 year (preferred)