Customer Warehouse Coordinator

작업 내용

At GoBolt, we provide a technology-driven, customer-centric and sustainable approach to ecommerce and last-mile logistics for businesses of all sizes from local brands to large national retailers. By operating as an extension of our customer’s team, we deliver best-in-class services every step of the way. Spurred by our recent Series B raise of $115M that included prominent investors such as IKEA, we’re building North Americas largest electric vehicle fleet to help bring sustainability to an industry notorious for its heavy impact on the environment. Our goal is to be carbon negative by 2023. We are in high growth mode and building for the future, which is where you come in.We are an adaptable, solution-focused, fast-paced team looking for an energetic Customer Warehouse Coordinator who would like to have a rare opportunity to join one of Canada’s fastest-growing companies.

• This position is onsite at our warehouse facility located at 51Mobis Dr, Markham, ON L6C 0Y3

What Youll Be Doing

• Responsible for the timely and satisfactory resolution of customer tickets requiring coordination of activities with the warehouse teams, including order fulfillment, inventory, storage and delivery
• Serve as liaison between customer support, warehouse and account management teams to resolve customer inquiries (via phone, chat and email channels)
• Maintain industry-leading client experience for merchants and end customers
• Organize, prioritize and route ticket resolution tasks and activities to the right partners within the warehouse, customer support and account management teams
• Providing updates to relevant parties (SLAs, progress reports, escalations, etc.)
• Manage communications with merchants and customers through omnichannel service platform
• Attending daily escalation meetings
• Provide warehouse subject matter expertise to new merchants during implementation and onboarding process
• Optimize existing customer resolution processes and documentation in warehouse, customer support and account management teams to improve the client experience
• Supporting on special projects

Qualifications

• A bachelor’s degree in business, operations or related field or equivalent professional experience
• Minimum of 2 years in customer service, customer support or client experience
• Minimum of 1 year of experience in warehousing operations and logistics
• Familiarity with modern warehousing systems, practices and methods
• Proficiency in inventory software, databases and systems
• Strong organizational, prioritization and time management skills
• Experience in project management and/or sales roles
• Exceptional customer service mentality
• Experience working in a fast-paced start-up to scale-up environment
• Team player with excellent interpersonal skills
• Proven cross-functional collaboration experience
• Strong written verbal communication skills
• Familiarity with Zendesk or similar service platform is an asset

Why Us?We are innovative, goal-oriented, and are always on the search for energetic and passionate people who are eager to learn and would like to have a rare opportunity to grow within one of the fastest growing companies.Our team is full of talented and passionate individuals who enjoy working collaboratively within a competitive environment. We will provide you support from the get-go to help you realize your potential. Each member of our team shares a mutual passion for their craft and are in constant pursuit of growing our customer base and growing with our customers. We embrace all kinds of challenges head-on.Aside from an amazing company culture, we also offer competitive salaries and a comprehensive benefits package including health, dental, and vision plans for you and your family.GoBolt is an equal opportunity employer that recognizes the value and importance of a diverse workforce. We are committed to providing assistance during all phases of the employment cycle, including recruiting through to the end of the employment relationship. If you require accommodation because of injury, illness or disability during any portion of GoBolts recruiting process, please let us know by contacting your recruiter point of contact, and we will do everything we can to accommodate you.