Customer Success Expert (Summer Student COOP)

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About RVezy

RVezy is an innovative travel experience marketplace startup that brings explorers and RV owners together: Think Airbnb for RVs.

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What to expect*
RVezy serves hundreds of thousands of renters and owners across North America, and you will be helping ensure they have a safe, secure, and enjoyable experience throughout each rental.

In a little over five years, we have grown into one of Ottawa’s fastest startups and continue to grow by over 400%. We are a two-sided marketplace startup with a fast-paced and agile environment. We have an amazing team that has fun and meaningful relationships with one another. We encourage continued learning and creative solutions. We are excited to find new team members that will fit our culture and grow with us!

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Opportunity and impact*

You will be joining a small and growing team of customer success experts located in Centretown, nestled between some of Ottawa’s best restaurants and pubs. We are a company driven by our culture of customer obsession and continuous improvement.

You will be the front line to all of our customers and the driving force behind improving our product and processes to serve our users better. Whether it is helping to get a booking back on track, assisting with refunds, or even delivering unpleasant news, the ideal candidate demonstrates a passion for cultivating customer happiness and loyalty.

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About the role*
As a customer success expert with RVezy, you will be responsible for supporting the thousands of owners and renters using our site. Whether it be assisting with a booking or helping a renter with a roadside issue, there are times you won’t know the answer, so we are looking for someone who can think on the fly and problem solve quickly.

The summer student term will be from May to August 2022.

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The successful candidate will: *

• Provide world-class omnichannel support to the users of our two-sided marketplace, and respond to a high volume of customer inquiries using the phone, live chat, or email.
• Become an RVezy customer success lifecycle expert to determine the cause of the customer’s problem, select and explain the best solution, expedite the correction or adjustment, and follow up and resolve the issue.
• Be responsible for the data integrity of our customer interactions, accounts, and bookings.
• Identify, solve, or escalate problems as they arise to ensure a positive customer experience.
• Develop sustainable relationships built on trust and practice open and interactive communication.
• Be a liaison between the customer and the rest of the company and pass along customer needs, wants, and feedback.

What you’ll bring to the team:

• Grit: The ability to thrive in a rapidly changing environment that comes with a fast-growing startup.
• Customer obsession: Customer obsession: Provide quality customer service and have experience using a CRM or other communication platform. Bonus points if you’ve used Zendesk!
• Attention to detail: You notice the small things and are thorough in your work.
• Compassion: You’re the sort of person that crosses the street to help someone struggling with heavy bags, and then you’ll walk three blocks out of your way to help that person home.
• Resourcefulness: You are a structured thinker who has a passion for taking action and getting measurable results.
• Tenacity: You are a life-long learner, motivating yourself and others to stimulate personal growth and development
• Communication: Superior listening, speaking, and writing skills.

Bonus points if you:

• Are an outdoor enthusiast.
• Have an interest in working or have already worked in a startup.
• Are bilingual in English and French.
• Speak Spanish.

RVezy perks:

• Flexible work hours and a relaxed dress code.

• A chance to attend festivals, concerts, and RV shows across Canada and the U.S. (once things reopen)!

• Frequent social events and a steady supply of coffee and snacks in the office.

How to apply:
At RVezy we’re looking for someone who is willing to go that extra mile, so we’re asking you to do a little more than just click the “Apply Now” button.

Step 1. Go to RVezy.com and create an account.

Step 2. Click “Rent an RV” and search Yellowknife. Using the filters at the top of the page, select “Motorized” as the RV type and find the RV with the title RVezy Elite.

Step 3. Submit a booking request for the RVezy Elite (use whatever dates you like).

Step 4. In the message to the owner, introduce yourself and tell us about a time you went camping (or share another outdoor or travel experience) and tell us why you would be a great fit for the position. We want to get to know you!

Step 5. Click “Apply Now” below and attach your resume.

Job Types: Internship, Apprenticeship