Customer Service Trainer

Do you like helping new and existing employees reach their full potential? Are you naturally outgoing and someone who leads by example? Are you organized and disciplined yet able to adapt in a fast-paced and ever-changing environment? Do you have significant expertise in airline customer service operations? If you’ve answered yes to any of these questions, we want you!

Executive Aviation is hiring Customer Service Trainer to lead our training program at the Victoria International Airport (YYJ). Specifically, we are looking for someone to train employees on air carrier and Executive Aviation procedures to ensure we are providing exemplary service to our clients and their passengers. The successful candidate will be required to demonstrate a strong knowledge of best practices, the ability to facilitate in class, on-line, and on the job classes. This position will report to the airport Station Manager.

What do we offer?

Executive Aviation is proud to have very progressive wage ranges with lots of earning potential. The range of salary for this position is $21.20-$26.10/hour. We offer comprehensive Health benefits for all part- and full-time team members. We also have fantastic flight benefits with the airlines that we support. We want to see you grow and reach your goals! The sky’s the limit with Executive Aviation.

Responsibilities

• Leading and developing the local training program
• Maintaining documentation and records including air carrier trainer matrixes
• Scheduling and facilitating course material to meet initial and recurrent requirements
• Represent EA in carrier train the trainer programs
• Providing hands on job shadowing instruction
• Providing instruction and coaching employees on best practices
• Providing equipment demonstration and instruction
• Promoting safe work practices
• Working in the operation across all shifts

Qualifications

• At least 2 years of airline customer service experience
• Demonstrated ability to lead by example by creating a positive learning and working environment
• Must have RAIC and a driver’s license
• Ability to travel, with reimbursement
• Ability to work all shifts (nights, weekends etc.)
• Strong communication and interpersonal skills
• Demonstrated proficiency with computer software including Word, PowerPoint, and Excel
• Flexible and patient characteristics

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