Customer Service Representative- Supply Chain

Customer Service Representative- Supply Chain

The Company

Zurn Elkay Water Solutions Corporation is a thriving, values-driven company focused on doing the right things. We’re a fast growing, publicly traded company (NYSE: ZWS), with an enduring reputation for integrity, giving back, and providing an engaging, inclusive environment where careers flourish and grow.

Named by Newsweek as One of America’s Most Responsible Companies and an Energage USA Top Workplace, at Zurn Elkay Water Solutions Corporation, we never forget that our people are at the center of what makes us successful. They are the driving force behind our superior quality, product ingenuity, and exceptional customer experience. Our commitment to our people and their professional development is a recipe for success that has fueled our growth for over 100 years, as one of today’s leading international suppliers of plumbing and water delivery solutions.

Headquartered in Milwaukee, WI, Zurn Elkay Water Solutions Corporation employs over 2800 employees worldwide, working from 24 locations across the U.S., China, Canada, Dubai, and Mexico, with sales offices available around the globe. We hope you’ll visit our website and learn more about Zurn Elkay at zurnelkay.com.

If you’re ready to join a company where what you do makes a difference and you have pride in the work you are doing, talk to us about joining the Zurn Elkay Water Solutions Corporation family!

Brief Description

Our Zurn Customer Care Team prides itself on providing a best-in-class customer experience to our network of wholesaler and contractor partners. We are looking for a team member who is driven, determined, and thrives in a fast-paced environment. The successful candidate will have a passion to improve the overall customer experience, a willingness to learn, and curiosity to understand our business. Our ideal candidate is a collaborative team player who can build strong relationships easily across various stakeholder groups.

Key Accountabilities

• Providing “first contact” resolution for Zurn clients and inter-company team members.
• Working with inventory stocking and coverage strategies as well as sourcing lead time requirements to enhance problem solving capacity.
• Consistent and efficient communication handling in a professional manner with a bias to advocate and solution for the customer as quickly as possible.
• Demonstrating a “cradle to grave” management philosophy for customer needs and expectations.
• Competent in technical expertise as it relates to Zurn’s product offerings and/or industry knowledge.
• Using sound judgement and demonstrated strengths in all aspects of communications when dealing with difficult situations.
• Drive proactive touchpoints with team lead and/or manager throughout the day and maintain collaborative working relationships with team mates.

Job Requirements

• College Diploma or Bachelor’s Degree in business, administration, supply chain, or related area.
• Minimum 2 years of experience in a customer care oriented role.
• Superior working knowledge of product returns, shortages, damages, and financial aptitude for solving claims discrepancies
• Demonstrated process improvement and proactive root cause analysis for sustainable solutions.
• Experience with ERP and CSM systems; comfortable leveraging technological based applications and tools.
• Intermediate working knowledge of MS Office software including Excel, Word and Outlook.
• Able to read and comprehend Zurn policies and procedures (English language) to ensure your safety and the safety of those working around you
• Self-motivated and able to multi-task effectively in a fast paced environment
• Aptitude for contributing to a collective team environment and setting personal goals that align with the overall success of the organization

Capabilities and Success Factors

• Customer First mindset and a strong sense of urgency
• Solid work ethic coupled with a demonstrated attention for detail
• Predisposition to be both reliable and punctual as well as deadline oriented
• Self-starter; able to work independently without extensive supervision
• Comfortable with an atypical daily routine and can thrive in an environment of dynamic change
• Strong focus on customer care standards and concepts; willing to share experiences to help the entire team achieve results

Total Rewards and Benefits

• Competitive Salary
• Medical, Dental, Vision, STD, LTD, AD&D, and Life Insurance
• Matching 401(k) Contribution
• Health Savings Account
• Educational Reimbursement
• Matching Gift Program

Equal Opportunity Employer – Minority/Female/Disability/Veteran