Customer Service Representative - Quill (Work from home)

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Quill Customer Service Representative – Work from Home

Start Date: Tuesday October 12th, 2021

Training: 3 weeks long, 10:30-7pm AST, Monday to Friday - must have open availability during this time frame

Shift after training: 10:30-7pm AST, Monday to Friday

No weekends!!

Must be able to attend onsite Training October 12th through October 29th, Located at: 70 First Lake Drive, Lower Sackville B4C 3E4

Join our Quill Customer Service Team

Our Customer Service team is among the most important people within our organization. As the first and often only point of contact, our customer service professionals truly are the face of Quill, interacting with customers daily via phone, email, chat and social media, the Customer Service team is vital to the success of Staples.

Our representatives are expert problem solvers and excellent communicators who can empathize with a customer’s situation and quickly determine their needs and provide resolution. Through navigating multiple systems and resources, representatives provide solutions that focus on exceeding expectations of customers.

What You’ll Be Doing

• Consult with internal and external customers in resolving issues that affect our customers
• Resolve customer issues quickly and accurately before and after they contact us
• Provide exceptional service, while helping customers meet all their business needs
• Apply active listening skills to quickly filter through complex situations
  
  

What You Bring To The Table

• Customer Focus: a true passion for partnering with internal and external customers
• Adaptability: ability to adjust my approach in engaging the customer based on varying personalities and situations
• Effective Communication: communicate clearly and effectively by asking relevant questions and conveying easily understood, accurate answers, always displaying professional verbal and written communication skills
• Problem Solving: ability to quickly identify root cause and make decisions
• Resilience: pursues a workable solution in ambiguous or challenging situations
  

Qualifications

Qualifications:

What’s Needed- Basic Qualifications

• 1-2 years previous Customer Service experience required
• Ability to work from home, distraction free (requires high speed internet, telephone line (not cell phone), designated office space
• Ability to set up work from home station and perform basic equipment troubleshooting
• Ability to work an 8-hour shifts Monday-Friday
• Availability to attend training in person
• Three weeks of classroom learning followed by on-the-job support
  

What’s needed - Preferred Qualifications:--why does it duplicate below

• Previous work from home experience an asset
• Exceptional time management skills
• Ability to maintain a positive attendance record
• Ability and willingness to flex to take on new challenges and meet or exceed goals
• Experience using multiple systems such as:
• Windows environment, Order management systems (OMS), Knowledge management database, Email, Website navigation
  

We Offer

• Hourly wage is $14.30 with potential increase contingent on previous contact center experience
• Inclusive culture with associate-led Business Resource Groups and resources such as the Social Justice Resource Center
• Vacation and Holiday Schedule (10 observed paid holidays), Retail Discounts, Company matched RRSP’s, Physical and Mental Health Wellness programs, Medical and Dental benefits, plus many more!
  

Interested in joining the team? Check out our perks and benefits !


Staples believes Inclusion is a verb and we encourage diversity of thinking and ideas as well as backgrounds and experiences. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.