Customer Service Representative - Kelowna, BC

작업 내용

Position Overview

As the first point of contact with our Members, the Customer Service Representativeis a critical part of the FBC team. They demonstrate a positive energy and consistently provides exceptional customer service to FBC Members.

If you appreciate growth and training opportunities, thrive on building relationships and helping others, and want to develop your career in tax and accounting, then this is the role for you.

This position will report to our Kelowna, BC branch office.

Our Successful Candidate Will

KEY RESPONSIBILITIES

• Provide exemplary customer service to FBC Members
• Collaborate with other team members/departments to manage and exceed Member expectations
• Prepare, review and file confidential documents, reports and other correspondence materials
  

Qualifications

Education and Experience

• 2+ years of front-line customer service experience
  

KNOWLEDGE, SKILLS And ABILITIES

• Excellent written and verbal communication skills with well-developed telephone skills
• An aptitude for learning
• Superior organizational skills
• Superior time management skills with the ability to multi-task and prioritize appropriately
• A working knowledge of MS Office
  

WHY FBC?

A career with FBC provides;

• An opportunity to develop your career with ongoing training in a supportive team environment
• Career advancement opportunities - FBC has a promote from within focus
• Medical, Dental, Life, Disability coverage and a Health Spending Account
• A charitable donation matching program for all staff
  

At FBC, we pride ourselves on working hard and producing excellent work while maintaining a respectful and professional work environment. We are sure that FBC is a place you will be proud to work at!

TO APPLY

Please submit current cover letter and resume, in one document, via our Careers page at www.fbc.ca . Search for Job I.D. 2021-1995and click on the "Apply for this job online" button.

Deadline for submissionsSeptember 9, 2021, or as soon as a suitable candidate is found. Reviews of submissions will begin immediately.

Only applications submitted through our careers page will be considered.

Please note while we thank you for your interest, only those applicants selected to proceed through the hiring process will be contacted.

FBC’s RECRUITMENT PROCESS

• Submit your resume for consideration
• Complete online surveys
• Participate in a virtual interview using Microsoft Teams
• Participate in a face to face interview in a sanitized FBC meeting room with appropriate physical distancing.
  

Candidates who meet the selection criteria will move forward to the next step.

The successful candidate for this role will participate in company training that will be a combination of physically distanced classroom and virtual training.

WORKPLACE SAFETY

The wellbeing of our employees and customers is number one. We have implemented Work Right policies to keep our staff safe while working together to take care of our customer. We are committed to evolving our health and safety practices on an ongoing basis to continue to keep our staff, their families and the people in the communities that we serve safe. FBC staff work remotely as well as in the office on a regular basis.