Customer Service Representative

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Customer Service Representative

Starting from $31 to $35 per hour

Toronto Branch

3333 James Snow Parkway, Milton, ON L9T 8L1

Uline. Where work ethic and hustle are rewarded. Customer Service is the heartbeat of our company.

Hours:Various shifts available.

Position Responsibilities

• Guide and process customer orders and inquiries in a fast-paced environment using world-class technology.
• Communicate with customers via phone, email and chat.
• Solve customer problems and find best possible solutions.
• Help customers navigate Uline’s website and place orders online.
• Provide knowledgeable answers to questions about products, pricing and availability.
• Respond to shipping inquiries and answer order status questions.
• Become a product expert and understand each customer’s needs to provide real, effective solutions and deliver exceptional customer service.
  

Minimum Requirements

• High school diploma or equivalent with 2+ years of relevant experience. Bachelor’s degree preferred.
• Desire to provide the best possible experience for our customers.
• Thrive in a fast-paced environment with coaching support.
  

Benefits

• Extended medical and health coverage that includes medical, dental and vision.
• Basic life insurance, disability and wellness programs.
• RRSP with 5% employer match.
• Paid holidays and generous paid time off.
• Bonus programs that include annual performance, sales goals and profit sharing.
  

Employee Perks

• Best-in-class, clean, modern facilities.
• First-class fitness center.
  

Hourly pay rate includes estimated year-end bonuses.

About Uline

Uline is North America’s leading distributor of shipping, industrial and packaging materials. We’re a family-owned company known for incredible service, quality products and same-day shipping of our huge in-stock inventory. With over 8,500 employees across 12 locations, it’s time you joined Uline.

Uline is proud to operate as a drug-free workplace.

Uline is an Equal Opportunity Employer

(#IN-TORCS)

Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore Uline.jobs to learn more!