Customer Service Representative

작업 내용

Are you a team player looking for a challenge with a passion for thriving in a fast paced environment. We are currently looking for a Customer Service Representative to join our team.

Responsibilities

• Oversee the processing of clients’ orders in the WMS by managing and maintaining inbound/outbound orders and/or inventory.
• Perform scheduled processes such as inventory, quarantine reports/inquiries.
• Review and prepare shipping requirements, such as shipping labels, delivery appointments, packaging requirements.
• Resolve product or service problems by clarifying the customer’s complaint: determine the cause of the problem, select and explain the best solution to solve the problem, expedite the correction or adjustment, follow up to ensure resolution.
• Serve as a point of contact for specific clients.
• Work closely with the Dispatch team to ensure accurate execution of loads.
• Arrange carriers for Clients’ collect order.
• Schedule inbound/outbound appointments with carriers, clients and warehouse.
• Communicate effectively with clients to gain an understanding of their needs and internal processes.
• Build strong relationships with individuals at all levels of client organization and guarantee client has a positive, value-added experience in every interaction.
• Manage specific customer projects for clients.
• Back-up coverage for other Customer Service Reps
  

Qualifications

• 2-4 years experience in similar role
  

Additional Skills

• Working knowledge of the warehousing/3PL and transportation industries is an asset
• Attention to detail
• Manage time effectively
• Excellent organizational skills, problem-solving and analytical skills
• Ability to work independently and as part of a team in a face paced environment
• Excellent communication skills
• Fluent in English
• Ability to multi-task and work under pressure
• Knowledge of Office 365, ERP/WMS software
• Ability to learn in house TMS and WMS
  

We Offer

• Competitive market salary
• Medical and dental plan
• RRSP Matching
• Extensive training
• Clean and safe work environment
• Accessible by public transit
  

We are a medium sized 3PL company that is in a growth period both physically and in knowledge. Ensuring that our employees not only grow with us but are able to gain more knowledge as we firmly believe in growth and prosperity of our employees’ professional career.