Customer Service Representative - Internet Lending

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CURO Financial Technologies is one of the largest, fastest growing providers of short-term loans and financial services in the United States and Canada. Our licensed, direct lending products and heightened customer service focus are at the core of what we offer.

We have an upbeat, friendly and fast-paced environment. Our employees are excited to be a part of the CURO family, as evidenced by our low turnover rates and energized company culture. We’ve consistently grown well ahead of other short-term loan lenders and are primed for continued growth and enduring success.

Come and work for a Fintech company that has distinguished itself from competitors with quality product offerings, genuine customer service, robust operating systems, state-of-the-art call center, and a track record of new product innovation!

If you are looking for more than a job, join CURO to start your career!

We are providing new full-time team members with a $1000 New Employee Hiring Bonus!*

• Paid out in two installments, the first $500 paid out after six months and the additional $500 paid out at 12 months of continuous employment! Must be an active employee at time of payout.*
• This role currently allows employees to work remotely (including training) until it is safe to return to the office. The return to office date is to be determined. **
  

Growth At Our Company

“I started as a Customer Service Representative for the Internet Lending product at Cash Money Head Office in 2014. I was promoted to Internet Lending Team Lead in 2016, and promoted again to Supervisor for the Opt+ MasterCard team. In September 2021, I decided to apply to a newly created Call Center Recruiter role and moved over to Corporate. I now am part of the growing CURO Talent Acquisition Team!”

~ Usama Hafeez, Call Center Recruiter – Canada

“I started with Curo in November 2014. I wanted to start at a Company I could see myself growing with and had worked on the phones during college. A little over a year later, and my hard work became noticed, and I was given an opportunity to learn even more about the business. Since entering my current role as a JR. Dialer Manager, I have worked with Internet lending, Customer Relations, Quality, Title, Marketing, Training, and IT, on various projects and made a few friends along the way. I am very happy to have found a company where I can grow personally and professionally.”

~ Matthew Steffen, Jr. Dialer Manager – Wichita

“I started as a Customer Service Representative for Cash Money Head Office in 2016. I was working under Internet Lending and then cross trained between Opt+ MasterCard and LendDirect. In 2017, I was promoted to LendDirect Team Lead and then shortly after in 2018, I was promoted to Supervisor for LendDirect. CURO Financial acquired Flexiti Financial in 2021 and that is when I applied, interviewed, and hired to be their Credit Supervisor!”

~ Asad Hussain, Flexiti Credit Supervisor – Canada

Start Date:November 7th, 2022

Work Location: 400 Carlingview Drive, Toronto, Ontario, M9W 6N9

Employment: Full Time

What You Will Be Doing

• You will be responsible for providing exceptional client support and uphold our customer-first culture.
• As our internet lending specialists, you will answer all customer questions across our various offerings and help customers find the best product for their needs.
• Identify and/or support initiatives to enhance client’s experience with their online and loan by phone applications.
• Accuracy is key in our industry, so using our proprietary systems you will track and document all key information and forms required.
  

Benefits And Perks

• Potential bonus incentives
• Paid, best-in-class training
• Full benefits eligibility at DAY 1, no waiting period! Including employer paid health and dental coverage
• Long Term Disability
• RRSP with company match and immediate vesting
• Generous paid time off allowance and paid holidays
• Succession planning and opportunities for advancement
• The ability to currently work remotely from home.
• We provide the computer and all the equipment you will need to perform the job.
  

What You Should Have

• At least 6 months of customer service experience (preferably within a call center environment, but not required).
• Must be able to work full-time based on your assigned shift, including having the flexibility and willingness to work rotational shifts based on business needs and special circumstances.
• Ability to work in a quiet, private place in your home where you can work without background noise (trust us, you’ll appreciate the quiet)
• Ability to hardwire (Ethernet) your company provided equipment directly to your home router. Must be able to meet the minimum work-from-home requirements, including hi-speed internet in your home (min. 10 Mbps download & 5 Mbps upload speeds), must be hardwired to your home modem using the provided ethernet cable.
• Strong knowledge of PCs, and proficiency in MS Word, Excel, and Outlook are an asset
• Minimum educational requirement of High School Diploma or equivalent.
• A willingness and desire to learn from the best in the industry and apply your learning’s to support your customers throughout the customer life cycle.
• Strong communication skills.
• Ability and experience providing service to Clients utilizing a computer/POS system requiring data entry.
• Strong attention to detail.
• Ability to multi-task.
• Ability to work well with others and take direction as necessary.
  

Key Words:Customer Service, Call Center, Loans, Financial Services, Retail, Bank Teller

CURO Financial Technologies Corp Supports Equal Employment Opportunity. CURO Financial Technologies Corp (dba Cash Money, LendDirect, Heights Finance, First Phase, 1st Heritage, and Revolve Finance) is committed to a policy of providing equal employment opportunity to all qualified employees and applicants. This commitment is reflected in all aspects of our daily operations. We do not discriminate on the basis of race, color, sex, religion, national origin, marital status, age, disability, veteran status, or genetic information in any personnel practice, including recruitment, hiring, training, compensation, promotion, and discipline. Additionally, we do not discriminate based on any other characteristic protected by applicable state or local law where a particular employee works. In addition, it is the policy of CURO Financial Technologies Corp to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by federal law and any state law where a particular employee works.

This employer participates in E-Verify.

NOTICE: Please upload your resume in .pdf or .doc format.