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수평: Mid-Senior level
직업 종류: Full-time
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작업 내용
Join our team!Pacific Coastal Airlines is seeking part time on callCustomer Service Agentbased in Lethbridge, Alberta to support our Capacity Purchase Agreement with WestJet, operating as WestJet Link in the region.We are seeking a candidate who is looking to enjoy a family-oriented, dynamic and rewarding work environment. We are excited to welcome safety-oriented and customer service minded individual to continue their career with our company.Pacific Coastal Airlines is headquartered at the South Terminal building at Vancouver International Airport. Under the Pacific Coastal banner we fly scheduled and charter service between busy international airports, remote destinations, and beautiful communities in the province of British Columbia. Our new operations in Southern Alberta create an exciting opportunity for candidates desiring to be based in the region to join the Pacific Coastal team.Customer Service Agent ProfileCustomer Service Agents are part of a team that works in conjunction with crew members and ground agents to escort and board passengers, maintain baggage accuracy and safety. Pacific Coastal Customer Service Agents are responsible for providing outstanding service to our customers and must embody the Pacific Coastal Airlines motto of "People Friendly, People First".The successful individual will be expected to role model behaviors that respect the corporate values, professionalism, diversity and service excellence to our internal and external customers.Job Responsibilities- Check-in passengers, issue boarding passes, verify immigration documents
- Check baggage and collect excess baggage/overweight charges
- Answer calls, book, change and cancel flight reservations
- Resolve service disruption issues such as cancelled or missed flights, determining alternative flight options
- Execute deplaning and boarding processes, ensuring a safe, on-time departure
- Process cargo shipments
- Possess an excellent understanding of company products, services, processes and guidelines and promote them at all times
- Commitment to providing a safe, stress-free and friendly passenger experience
- Deliver service standards in accordance with Pacific Coastal Airlines and WestJet philosophy
- Other duties as assigned
- Experience in customer-facing role
- Ability to work under pressure with minimal supervision
- Clear and effective communication skills with demonstrated ability to have difficult conversations
- Ability to work in a time-sensitive, ever changing environment where multitasking and problem solving are key attributes
- Comfortable using computers, credit and debit machines
- Able to work outdoors during inclement weather conditions
- Flexible to work weekends, evenings, holidays and/or irregular shifts
- Must represent Pacific Coastal Airlines and WestJet in a professional manner to our partners, vendors, and customers
- Must be able to obtain and maintain designated security clearance
- Capable of lifting up to 70 pounds
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마감 시간: 12-07-2024
무료 후보 신청 클릭
작업 보고
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