Customer Project Manager

작업 내용

Sierra Wireless (NASDAQ: SWIR) (TSX: SW) is an IoT pioneer, empowering businesses and industries to transform and thrive in the connected economy. We are a growing organization with a clear vision for being the IoT partner of choice for wireless device-to-cloud solutions. Our values of Innovation, Execution and Trust are the guiding principles in everything we do. Sierra Wireless has over 1,000 employees globally and operates in North America, Europe and Asia. For more information, visit www.sierrawireless.com .

Our Commitment to Inclusion, Equity and Diversity

At Sierra Wireless diversity is valued and celebrated. We strive to foster an inclusive organization. As a proud equal opportunity employer, we welcome people of every race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status to grow their careers here.

Job Summary

We are currently looking for a Customer Project Manager to join our team. In this role, you will be responsible for project execution resulting in successful customer product launches encompassing Sierra Wireless technologies. You will define, monitor, document, communicate and drive multi-disciplinary program efforts to achieve business & project goals. Your work will involve coordinating and driving multiple projects, working with end customer design wins with Sierra Wireless modules and/or IoT solutions integration. This role can be performed remotely or in a hybrid capacity.

Responsibilities

• You will lead efforts to define requirements, coordinate with customer to define & develop project plan; establish schedule, project milestones and deliverables.
• You will author Statements of Work (SOW) as required.
• As the primary liaison with the customer, you will build trust and relationship to ensure excellent customer experience.
• Your customer management and communication skills will ensure timely and accurate responses ultimately resulting in satisfactory customer acceptance of deliverables.
• By proactively assessing, managing, and mitigating risks, you will manage expectations on short and long-term deliverables and/or changes in schedule while also tracking and ensuring timely resolutions to open issues.
• You have the capability to utilize & influence various disciplines and cross-functional teams internally to accomplish project goals.
• You are committed to keep all internal and external stake holders informed on critical paths, risks, and milestone achievements.
• You will support project kick-off & business review meetings with customer, providing visibility into our alignment with customer product launch plans.
• Travel: 15%
  

Required Education, Experience & Skills

• Minimum of a Bachelor’s degree in electrical engineering, computer software engineering, or a related discipline with 3+ years of related experience.
• Customer facing project management experience; Cellular/Wireless platform/device project experience is an asset.
• Outstanding customer management & negotiation skills with good business acumen.
• Outstanding verbal & written communication skills.
• Outstanding reporting and presentation skills.
• Strong capability to initiate collaboration and bring together various expertise to attain goals.
• Experience with R&D hardware/software product life cycle.
• Good understanding of product development aspects; functional knowledge of hardware and software and RF is an asset.
• Knowledge of Telecom environment, wireless network architecture and IoT solutions is a plus.
  

What We Offer

Our people are friendly, collaborative, and like to share their ideas and knowledge with one another. This creates an amazing environment where we learn from each other and innovate together.

Our Canadian benefits include paid vacation and sick days, extended health and dental insurance, vision care, life insurance, short-term and long-term disability, matching retirement savings program, and employee and family assistance programs.

Our Richmond headquarters offers a subsidized cafeteria, free parking, free shuttle service from Skytrain, a Wellness Program that includes activities and challenges to keep our minds and bodies active. We also host various social events throughout the year where we have fun and celebrate. Within our Global Inclusion and Diversity Program, our Employee Resource Groups provide opportunities for our people to support and champion Women in Tech, Emerging Professionals, Pride@Sierra, and Mental Health Awareness.

If you like working with a successful team, are looking for competitive salary and benefits, and the opportunity to represent a recognized and innovative brand, we’d love to have you join our team!

How To Apply

Please submit your resume online through our careers website: www.iotstartswithus.com . If you are a job seeker with a disability and you need individualized support during the application or interview process, please leave us a note on your application form.

We thank you for your application and appreciate your interest in Sierra Wireless, however only shortlisted candidates will be contacted.