Customer Onboarding Expert

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About RVezy

RVezy is an innovative travel experience marketplace startup that brings explorers and RV owners together: Think Airbnb for RVs.

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What to expect*
RVezy serves hundreds of thousands of renters and owners across North America, and you will be helping ensure they have a safe, secure, and enjoyable experience throughout each rental.

In a little over five years, we have grown into one of Ottawa’s fastest startups and continue to grow by over 400%. We are a two-sided marketplace startup with a fast-paced and agile environment. We have an amazing team that has fun and meaningful relationships with one another. We encourage continued learning and creative solutions. We are excited to find new team members that will fit our culture and grow with us!

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Opportunity and impact*

You will be joining a small and growing team of customer onboarding experts located in Centretown, nestled between some of Ottawa’s best restaurants and pubs. We are a company driven by our culture of customer obsession and continuous improvement.

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About the role*

As a customer onboarding expert with RVezy, you will be responsible for helping prospective and current owners on our platform. Each day you will get to interact with RV owners interested in listing their RV with us over the phone, chat, and email as well as supporting the current owners with any needs they might have.

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The successful candidate will: *

• Provide support for current and prospective RV owners using phone, chat, or email communication.
• Help onboard new RV owners and get them started using RVezy.
• Develop new strategies to find RV owners throughout Canada and the U.S.
• Educate and inspire owners to use our platform and join our community.
• Create collateral and content to advertise the benefits of renting an RV out with RVezy.
• Attend RV shows, concerts, festivals, and other events across North America to connect with prospective owners and renters.
• Actively look for ways to improve our processes and create a better experience on our platform for owners.
• Gain experience using programs such as Zendesk, Hubspot, Slack, Stripe, etc.
• Be a part of weekly update meetings with the whole company.
• See how all departments work together to achieve company goals.
• Interact with all members of the team, from your fellow customer onboarding experts to the co-founders.
• Show extreme ownership by screening the RVs listed on our platform by helping to catch any fraudulent listings.
• Communicate with RV owner regarding insurance, policies, and procedures.
• Call, text, and email leads and prospective RV owners with a goal of a 40% conversion.
• Lend a hand to the customer support team when needed by answering general questions and requests via live channels.

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What you’ll bring to the team: *

• Previous customer service or sales experience.
• Proficiency with technology.
• Strong communication skills.
• Ease communicating with customers virtually and in person.
• Reliability and adaptability.
• Good time management skills.
• The ability to work well collaboratively and independently.
• An interest and ability to travel. You’ll need a valid passport and be double vaccinated to travel with us.

Bonus points if you:

• Are bilingual in English and French.
• Speak Spanish.
• Already know the difference between a fifth wheel and a Class C.
• Have an interest in working with startup companies.

RVezy perks:

• RVezy stock options (we believe every colleague should be an owner).
• Fifteen paid vacation days with extra time off over the winter holidays.
• One paid RV rental every year.

• Flexible work hours and a relaxed dress code.

• A chance to attend festivals, concerts, and RV shows across Canada and the U.S.!

• Frequent social events and a steady supply of coffee and snacks in the office.
• Health benefits from day 1.

How to apply:
At RVezy, we’re looking for someone who is willing to go that extra mile, so we’re asking you to do a little more than just click the “Apply Now” button.

Step 1. Go to RVezy.com and create an account.

Step 2. Click “Rent an RV” and search Yellowknife. Using the filters at the top of the page, select “Motorized” as the RV type and find the RV with the title RVezy Elite.

Step 3. Submit a booking request for the RVezy Elite (use whatever dates you like).

Step 4. In the message to the owner, introduce yourself and tell us about a time you went camping (or share another outdoor or travel experience) and tell us why you would be a great fit for the position. We want to get to know you!

Step 5. Click “Apply Now” below and attach your resume.

Job Type: Full-time