Customer Care Representative

At Day & Ross, you’ll go far.
Day & Ross is one of Canada’s largest transportation companies, serving top brands across North America. We got our start hauling potatoes in 1950, and now we have a team of more than 8,000 employees.

We believe our people are our greatest strength – and we treat them like family. For over a decade, we’ve been recognized as one of Canada’s Best Managed Companies, and we were named a Top Company for Women to Work for in Transportation in 2018 and 2019. Our industry recognition is a testament to the family values we share with our parent company, McCain Foods Limited.

About the Role

12-18 Month Contract

Customer Care Representative
Full-time
Grand Falls, NB

How You’ll Help

• Help customers with complaints and questions

• Improve the customer’s experience

• Utilize our service techniques and systems

• Increase your skills with every interaction

• Give customers information about services

• Ensure customer satisfaction and provide professional customer support

• Escalate customer dissatisfaction to proper channels

Your Skills & Experience:

• Minimum of high school, or business related program

• Minimum of 1 year experience in a call centre customer service based position

• Previous AS400 experience considered an asset

• Previous transportation/logistics experience considered an asset

• Proficient in computer programs such as Microsoft Office Suite

• Highly reliable, willing to learn and acquire new skills

• Enjoy talking to people, helping them resolve their frustrations

• Exhibit professional communication and customer service skills

• Strong attention to detail with high organizational and interpersonal skills

• Advanced Communication (written and verbal)

• French communication skills (written and verbal)

Please note that the successful candidate will be asked to provide reference and criminal background checks prior to employment. Only those candidates selected for an interview will be contacted.

As a federally regulated employer, Day & Ross fully supports the principles of employment equity and encourages all qualified members of the designated groups to apply.