Customer Account Engineer

작업 내용

Are you interested in being part of an innovative team that supports Westinghouse’s mission to provide clean energy solutions? At Westinghouse, we recognize that our employees are our most valuable asset and we seek to identify, attract and recruit the most qualified talent while recognizing and encouraging the value of diversity in the global workplace.

Customer Account Engineer - Multiple locations, CA

Client account representative finds, creates and maintains customer accounts and serves as the primary point of contact between clients and the organization.

They communicate regularly with clients, address client concerns and keep track of client transaction and payments.

Support business unit marketing activities, contract execution, order implementation and control, and resolution of problems for a specific client.

Your Day To Day

Support activities related to sales and marketing, order implementation, cash flow and resolution of problems for specific customer

Develop and maintain critical working relationships with internal and external customer personnel up to and including manager level.

Acts as focal point for client requests.

Understands the customer’s organization, objectives and expectations thoroughly, including utility economics and articulates this internally for offer/proposal development.

Maintain knowledge of companies products/services/ Increase sales by integration of product/service knowledge of capabilities and proactively promote to resolve customer needs.

Participate in implementation of complex sales strategies.

Develop specific customer business plans and objectives, including competition and market conditions information.

Lead problem resolution efforts, often through direct customer contact, scope, warranty, deficiency, suspense, and cost/scheduler conflicts.

Assure issues are promptly resolved internally and maintains appropriate customer communications.

Collaborate with product line resources for routine and emergency situations when necessary to meet client needs.

Establish agenda for client meetings, assure proper attendance and preparation of presentation material, make presentations and conduct meeting.

Develop innovative approaches for presenting new products and services.

Use the client (customer) relations management tool to manage the orders entered pipeline and associated actions to achieve target objectives.

Who You Are

Bachelor’s degree in Business or Engineering or equivalent related technical discipline.

Years of Experience a minimum of 1-4 years of experience in sales techniques, product line/marketing or project organizations is required.

Previous client-oriented experience highly desirable.

Knowledge of business unit products, services, commercial operations, financial planning and strategic objectives.

Field experience highly valued.

Why Westinghouse?

We Enable Our Delivery Of This Vision By Living Our Value System

Westinghouse Electric Company is the global nuclear energy industry’s first choice for safe, clean, and efficient energy solutions.

• Safety and Quality
• Integrity and Trust
• Customer Focus and Innovation
• Speed and Passion to Win
• Teamwork and Accountability
  

The Following Are Representative Of What We Offer

Westinghouse offers competitive benefits to all our employees around the globe to keep them healthy and enhance their well-being. In the U.S.

• Competitive Salary
• Comprehensive Health, Wellness and Income Protection Benefits
• 401(k) Savings Plan with Company Match
• Paid Vacations and Holidays
• Opportunities for Flexible Work Arrangements
• Educational Reimbursement Program
• Employee Referral Program
  

While our Global Headquarters are located in Cranberry Township, PA, we have over 9,000 employees working at locations in 19 different countries. You can learn more by visiting http://www.westinghousenuclear.com .

EOE of Minorities / Females / Vets / Disability.

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