CSR Representative III - Billing Support

작업 내용

Our client, a leader in the Oil and Gas industry is looking for an experienced CSR Representative III, to support their Customer Billing processes. This is an onsite position located in Kingston, ON.

JOB TITLE: CSR Representative III - Customer Billing Support

LOCATION: Kingston, ON

CONTRACT LENGTH: 2021-Sept-7 to 2022-July-22

PAY/SALARY: TBD

DUTIES & RESPONSIBILITIES:

- Monitor residential, commercial and industrial gas accounts from a billing perspective.

- Resolve meter reading and billing exceptions.

- Complete billing analysis and processes adjustments, as needed.

- Process related service orders.

- Coordinate with other departments and follow ups with customers, as required.

- Provide support to the Contact Centers, performing account maintenance and multi-period adjustments, as required.

- Assist in various departmental administrative tasks on occasional basis

MUST HAVE QUALIFICATIONS:

- 3+ years of directly related experience.

- Related university degree in Accounting or Finance is highly desired.

- Experience in an office setting supporting a customer care and/or billing environment.

- Strong organizational and interpersonal skills and experience in working well in a team environment.

- Digital literacy as well as excellent verbal and written communication skills.

- Able to work independently and prioritize completion of numerous tasks within strict time constraints.

- Must have strong problem-solving skills and advanced computer skills (Microsoft Office 365 Apps).

- Exceptional verbal/written communication and interpersonal skills.

- High level of attention to detail and dedication to quality results.

NICE TO HAVE QUALIFICATIONS:

- Knowledge of SAP and Maximo

OTHER:

- OT may be offered