Community Manager

About GWL Realty Advisors:

GWLRA is a leader in both the commercial and multi-residential real estate industries. Driven by our values of Integrity, Ambition, Creativity, and Empathy, our vision is to be a sustainable company known for exceptional real estate management, trusted advice, and outstanding service by consistently fulfilling our mission to deliver strong, long-term results for our clients.

We’re looking for a Community Manager to work with and guide a team of multi-residential property management professionals. Major recurring responsibilities include managing daily operations, a variety of administrative duties, expense and budget controls, people management, unit leasing, and building and property maintenance.



RESPONSIBILITIES:

Customer Service:

• Professionally and courteously handle all inquiries, feedback, complaints or concerns
• Maintain an overall focus on enhancing the customer experience
• Ensure open and effective communication measures for residents and site staff
• Liaison between site staff needs and other departments at Head Office

Management:

• Be responsible and accountable for the supervision and activities of all site staff, service providers, and contractors

Marketing and Leasing:

• Maintain occupancy and rental income levels which comply with budgeted expectations
• Encourage appointments or viewings with all prospective resident callers
• Conduct viewings of the property and suites with prospective residents
• Complete background checks, order credit checks, complete and execute the signing of all leases, schedules, assignments, and addendum forms

Maintenance:

• Ensure maintenance repairs are completed on a timely basis to ensure resident satisfaction and safety (within 24 – 48 hours)
• Coordinate month-end duties and responsibilities, including suite pre-inspection, and scheduling of contractors and staff for turnover of suites with the assistance of a Maintenance Technician
• Ensure effective communication with residents is consistent with expectations of the RTA
• Complete incoming and outgoing suite inspections and document as required
• Review and evaluate major repairs to ensure they meet budgetary and operational expenses

Administration and Reporting:

• Complete rent collection, striving for zero arrears each month
• Perform and document monthly site and vacant suite inspections
• Complete any reporting consistent with requirements of the property management contract
• Perform and document monthly site and vacant suite inspections, routinely follow-up to ensure all deficient items identified are addresses in a timely manner
• Responsible for staffing needs and payroll processing
• Other duties as assigned

QUALIFICATIONS:

• 3+ years of experience in a supervisory role ideally within property management

• Completion of (or working towards) Property Management Designation
• Property Management/Real Estate experience an asset
• Must possess valid driver’s license and proof of insurance
• Must possess exceptional communication and interpersonal relationship skills

• Intermediate level knowledge of Yardi and MS Office (Word, Excel, Outlook, and PowerPoint)
• Strong understanding of Residential Tenancies Act
• Excellent attention to detail and passionate about constantly delivering strong customer service
• Must be a self-starter with high degree of initiative, flexibility, and professionalism

• Possess knowledge of health and safety practices
• Available to work flexible hours (on-call for emergencies)
• Bachelor’s Degree preferred

What we Offer:

• 3 weeks of vacation per year
• 3 Paid Personal Days per year
• Up to $2,000 annual Education Allowance
• Up to $5,000 annual Mental Health Coverage, plus other comprehensive benefits and savings programs
• Up to $400 to use towards wellness annually to help support your financial, physical, and mental wellness

Our Business:

Learn more about our commercial and residential businesses, our values, and careers at GWLRA.

Our Commitment to Diversity:

GWL Realty Advisors is an equal opportunity employer. It prohibits discrimination based on age, color, disability, national origin, race, religion, sex, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial and local laws. We are committed to creating and maintaining an inclusive and accessible workplace. If you are contacted for an interview and require accommodation during the interviewing process, please let us know.