Client Services Representative

Major Responsibilities:

• 
  Respond professionally and accurately to external and internal client phone calls and email queries to diagnose and resolve issues
• Provide exceptional customer service
• Assist with client transactions such as processing accounting transactions, member activations, etc.
• Promotes membership sales and services in a positive and professional manner.
• Provide assistance and promote use of self-service tools
• Assists with training new staff/volunteers in procedures and practices
• Assists with the development and implementation of program plans and materials, ensuring compliance with Association/legislative requirements.
• Ensures the safety of all members, participants, staff, and property by following YMCA standards/policies/procedures and ensuring they are maintained amongst all members and staff.
• Staff will work with operating systems such as ACTIVENet, Microsoft Office365, Excel, Work, and other database systems
• Participates in and supports Association-wide initiatives and fundraising events.

• Computer proficiency, including Microsoft Office and CRM systems experience
• Excellent communication and interpersonal skills with customer service orientation
• Conflict resolution training an asset
• Successful candidates will be required to provide a current and satisfactory Criminal Reference Check/Vulnerable Sector Search issued no later than six (6) months preceding your start date
• 3 professional references
• The YMCA has implemented a mandatory COVID-19 vaccination policy requiring all staff and volunteers to be vaccinated as per the timelines set out by the province