Camp Hospitality Manager

The Camp Hospitality Manager maintains the camp as a viable rental facility during the off-season and promotes the camp’s profile within the community. This position is also responsible for the required correspondence related to bookings and rentals for the off-season, as well as Summer RV Park bookings and correspondence. This position also coordinates the food services operations for the camp, to ensure compliance with the Canada Food guide and with applicable health regulations. Particular emphasis is placed on camp activities during the summer.

Hospitality & Property

Promote and support the mission and vision of The Salvation Army within the context of Pine Lake Camp. Responsible with the Camp Management Team in carrying out the strategic plan and achieving the vision for the camp. Together with the Camp Property Manager, oversee the day-to-day operations of PLC, including identifying and resolving of risk management situations, ensuring the protection, security and peaceful enjoyment of PLC property.Participate in all PLC Management Team meetings. Ensure that the accreditation requirements of The Salvation Army, the Alberta Camping Association and the Christian Camping Association are consistently met including any government regulations and laws.Conduct risk assessment as required, make recommendations and implement preventive measures.In consultation with the Divisional Youth Secretaries oversees hiring and leadership of direct reports. Ensure direct reports complete the mandatory training and e-learnings within the set time frame and constantly review the skills and competencies of staff to adequately meet the requirements of the job. Ensure all requisitions for purchases, services, etc. are processed according to established procedures. Assist the Camp Property Manager to ensure that the camp remains in good operational order, and that a high level of appearance is maintained. Assist with upkeep and enhancement of buildings and grounds. Fulfill the role of Dining Room Coordinator, provide instruction regarding set-up, service and clean-up. Together with the Head Cook, take inventory of pantry and freezers before each order day, and complete quarterly reviews/clean-up of pantry and freezers.

The Salvation Army Camp Ministries

Ensure that PLC consistently strives to provide guests with a high level of service and overall value. Assist the Divisional Children and Youth Secretaries to provide oversight, orientation, encouragement, instruction, feedback, and training of kitchen and housekeeping staff, focusing on developing skills with new staff.Ensure the Head Cook provides training and supervision, including mentorship, to summer kitchen staff.In consultation with the Divisional Children and Youth Secretaries, purchase necessary administrative, housekeeping and food services supplies.In consultation with the Divisional Children and Youth Secretaries and a registered dietician, ensure appropriate menu-planning in accordance with Canada’s Food Guide and food-ordering in coordination with other divisional leadership for kitchen and canteen orders as necessary.Ensure proper food storage & kitchen cleanliness before groups arrive and when they leave.Assist the Head Cook by providing guidance and help with problem solving, portion control, and waste management.Manage and operate the canteen. In consultation with Divisional Children and Youth Secretaries, ensure canteen stock is maintained, and supply orders are completed accordingly.

Off-Season Rentals/RV Park

Ensure that PLC consistently strives to provide guests with a high level of service and overall value.Identify potential clients and provide them with relevant facility rental information.Confirm, document, and coordinate all bookings through Camp Brain (software; ensure that deposits and rental fees and balances are received.Oversee the onsite coordination and hosting of guest groups.Ensure that guests are greeted upon arrival and checked in at the Office/Canteen building.Ensure guests are aware of and comply with PLC policies.Be available to answer any questions or give assistance to guests, making sure their stay is a positive experience.Identify, develop and implement improved methods of operating an effective and efficient rental experience.Monitor costs associated with rental groups and make recommendations regarding appropriate fees and rental rates.Survey clientele to determine their needs, expectations and future rental opportunities.Ensure buildings are clean and ready for occupancy by rental groups and oversee end-of-week (extra) cleaning duties.

Education/Certifications:

• Diploma/Certificate in Hospitality Management, Food Service Management, or related area
• First Aid & CPR
• Safe Food Handling certificate
• WHMIS certifications and safety courses/training

Experience:

• Minimum 5 years related experience

Alternative combinations of education and experience may be considered

• Creative problem solver with strong organizational and communication skills.
• Supervisory/management skills and the ability to lead, coach and motivate.
• Self-motivated and able to work independently with limited direct supervision.
• Ability to work independently and participate as an active and responsible team member in a cooperative team environment.
• Represent TSA in a positive, professional and engaging manner.
• Ability to anticipate and identify issues and problem solve.
• Strong organizational and time management skills with the ability to complete assignments and meet deadlines with minimal supervision.
• Attention to detail, problem solving and analytical skills.
• Lead by example, by demonstrating a positive attitude, a strong work ethic and a willingness to learn and be flexible in the face of change.
• Exhibit good listening skills, have strong oral/written communication skills and respect authority.
• Ability to work effectively with clients and staff in a culturally diverse environment.
• Respect and have strong understanding of The Salvation Army – its mission, culture and values.
• Strong sense of integrity and confidentiality with professional ethics and a banced sense of fairness and flexibility.
• Knowledge of online booking systems (Camp Brain or similar) would be an asset. Software training will be provided as needed.
• Working knowledge of MS Office 365.

• Background check consent
• A clear vulnerable sector screening
• A clean drivers abstract
• Completion of our online Praesidium Abuse Training and required Health and Safety training

In support of our commitment to a healthy and safe workplace and community, The Salvation Army (TSA) has a vaccination requirement for all employees in Canada. The successful candidate will be made an offer of employment on the condition of being fully vaccinated against COVID-19 and will be required to provide proof of full vaccination, prior to their employment start date. The requirement to be fully vaccinated is subject to provincial/territorial human rights legislation. If the candidate is unable to vaccinate for a reason protected by the Human Rights Code, a request for accommodation can be submitted and written proof satisfactory to TSA will be required.

DAYS and HOURS of work: The Camp Hospitality Manager is expected to work some extended hours as well as some early mornings, evenings, and weekends to meet the demands of the position. As such, ability to be flexible in work hours and willingness to adjust hours of work to meet work demands is a requirement of the job.

The Salvation Army offers accommodation for applicants with disabilities in its recruitment process. If you are contacted to participate in an interview or screening process, please advise us if you require accommodation.

We thank all applicants, however, only those candidates to be interviewed will be contacted.

Internal Applicants, please advise your managing supervisor of your intentions prior to submitting your application.