Banquet Set Up

Purpose:

To supervise and assist in the set up and break down of meetings, conventions and banquets based on event orders and guest needs.

Creates 100% guest satisfaction by providing Canad Four Star service and by exceeding guest expectations

¨ Gives personal attention, takes personal responsibility and uses teamwork when providing guest service

¨ Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems

¨ Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction Guarantee

¨ Performs other duties as required to provide Canad Four Star service

Maximizes guest satisfaction by executing detailed instructions for all assigned meetings, conventions and banquets

¨ Establishes professional and courteous rapport with guests to maximize satisfaction and repeat business

¨ Coordinates servicing of special guest requirements through other departments and outside sources as required

¨ Maximizes guest comfort by monitoring lighting, temperature, maintenance and sanitation

Sets up furniture, seating and equipment according to event orders and/or directions from supervisor

¨ Maintains general upkeep of function rooms and related public areas

¨ Ensures that floors, walls, and equipment are clean in function rooms

¨ Removes debris from public areas

¨ Stores all banquet furniture and equipment following event

¨ Maintains all Banquet Department equipment, storage and work areas properly; reports any equipment in need of repair or replacement

¨ All other duties as required

Focus On the Guest… Seek to understand the (internal/external) guest and meet the needs of both the guest and the company.

Foster Teamwork… Work well in a team environment and motivate teams to sustain exceptional levels of performance.

Communicate Effectively… Clarify and provide information so that coworkers, customers, and suppliers understand and can take action.

Take Responsibility… Demonstrate personal ownership of tasks and follow through to get the required results.

Attend to Detail… Ensure that work is accurate, thorough and to the highest standards.

Technical Service Skills… Demonstrate understanding of the technical service skills for assigned area (i.e. food & beverage service, housekeeping, etc.)

Point of Sale… Skilled in utilization of point of sale systems and/or other back-of-house systems.

Upselling… Know the available products and services and suggest alternatives.