BAND 1 - Supervisor, Content Strategist

Supervisor, Content Strategist
Management Band 1

This is a temporary opportunity until July 6, 2022, which may be extended and/or become permanent.
An eligibility list may be established to fill future temporary and permanent vacancies.
This position is excluded from union membership.

Amendment (January 6th, 2022). Posting closing date extended to (January 13th, 2022).

This position can be performed virtually in any BC Public Service office (subject to operational requirements and space availability), locations may include but are not limited to: Nanaimo, Victoria, Vancouver, Kamloops, Nelson, Prince George.
Although this position has onsite office based requirements, it can temporarily be performed virtually due to the current extraordinary circumstances related to COVID-19. This will remain in place until physical distancing advisories are lifted.

On November 1, 2021 the BC Public Service announced the COVID-19 Vaccination Policy that defines the conditions and expectations for BC Public Service employees regarding vaccination against COVID-19. Among other possible measures, proof of vaccination will be required. It is a term of acceptance of employment that you agree to comply with all vaccination requirements that apply to the public service. More information can be found here.

Combine your client service, stakeholder engagement and strategic planning skills in this challenging role

The Operational Strategies and Integration Services (OSIS) is a branch is within the Public Service Agency responsible for providing corporate service support to the operational branches of the HR Services and Solutions (HRSS) division as well as support and collaboration with other lines of business within the PSA. OSIS will lead expansion of equity, diversity and inclusion into HRSS operations and projects. This approach will promote efficient, streamlined processes across the organization to ensure deliverables are prioritized and aligned with corporate commitments. The approach will contribute to an increase in consistent and timely service delivery rooted in service excellence.

The Web Content Strategist provides leadership to enhance service delivery on the web through the creation, delivery and governance of accessible and clear content. This position oversees a team of writers that focuses on plain language and accessible content focused on HR information and services for BC Public Service employees. The team works closely with the Information Architecture group to design content, ensuring best practice design principles are used, which include research, persona work, accessible content and user testing sessions.

The BC Public Service is an award winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities. For more information, please see What We Offer.

The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Métis, or Inuit) seeking work or already employed in the BC Public Service. For advice and guidance on applying and/or preparing for an interview for this opportunity, we invite applicants to connect with the Indigenous Applicant Advisor Amanda by email: IndigenousApplicants@gov.bc.ca or by phone: 778-698-1336.

For complete details about this opportunity, including accountabilities, please refer to the attached job profile. For specific position related enquiries, please contact Meghan.Stothers@gov.bc.ca DO NOT SEND YOUR APPLICATION TO THIS EMAIL ADDRESS. For more information about how to create or update your profile and how to submit your application, please refer to the Job Application page on the MyHR website. If you are still experiencing technical difficulty applying for a competition, please send an e-mail to BCPSA.Hiring.Centre@gov.bc.ca before the stated closing time, and we will respond as soon as possible to assist you.

NOTE: Applications will be accepted until 11:00 pm Pacific Time on the closing date of the competition.

Job Requirements:
In order to be considered for this position, your application must clearly demonstrate how you meet theeducation and experienceas outlined below:

• Degree in English, Communications, Library Science, User Experience Design, Computer Science or a related field plus one (1) year of related experience; OR

• Diploma in English, Communications, Library Science, User Experience Design, Computer Science or a related field plus three (3) years of related experience; OR

• An equivalent combination of education and experience may be considered.

  
  

Related experience must include:

• Experience with content strategy work.

• Experience with writing and editing.

• Experience practicing user experience design and content development.

• Experience with web properties and information architecture.

• Experience supervising staff.

• Experience communicating complex issues clearly and adapt writing style for audience.

• Experience preparing and delivering effective presentations.

  
  

Preference may be given to applicants with 1 or more of the following:

• Experience using Customer Relationship Management system (CRM).

• Experience with CMS Lite or other technical platforms.

• Experience in accessibility best practices and plain language training.

• Experience with analytics gathering and reporting.

• Experience with service design.

  
  

Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located in the Additional Information section at the bottom of the posting.

A Criminal Record Check (CRC) will be required.

APPLICATION REQUIREMENTS:

Cover Letter: NO -Please do not submit a cover letter as it will not be reviewed.

Resume: YES - Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying. A resume is required as part of your application; however, it may not be used for initial shortlisting purposes.

Questionnaire (COMPREHENSIVE): YES -As part of the application process, you will be prompted to complete a comprehensive online questionnaire to demonstrate how you meet the job requirements. Please allot approximately 60 minutes to complete the questionnaire.

IMPORTANT: Comprehensive questionnaire responses will be used to shortlist applicants against the job requirements. Please ensure you include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and your accountabilities and accomplishments.