Assistant Manager Convenience Food

Lieu:

702 Bank Street, Unit 700, Ottawa, Ontario, K1S 3V2

Joignez-vous à un magasin qui appartient à des intérêts locaux et est exploité par eux afin d’aider à fournir des services dans le domaine de la santé, de la beauté et de la commodité dans votre collectivité et à placer le client au centre de tout ce que vous faites.

Pourquoi ce role est-il important?

SUMMARY:
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the Food department operations to ensure departmental and store objectives are achieved.

DUTIES & RESPONSIBILITIES:

• Operations
• Role models best practice customer service at Shoppers Drug Mart
• Manages the daily operational resources (human, physical, financial) of the Food department following the Store Standards
• In collaboration with FSM, set goals and objectives for the Food department
• Orders product and works with FSM to maintain balanced inventory
• Achieves and supports shrink initiatives, including rotating stock, removing discontinued product, and pricing strategy
• Works with FSM to ensure pricing and ticketing of merchandise is correct
• Ensures food safety standards are achieved
• Successfully completes and passes the foodwise handling certified course
• Ensures tasks get accomplished in a timely fashion

CUSTOMER SERVICE

• Ensures that exceptional customer service is provided beyond expectation, as outlined in operational procedures guidelines
• Assists FSM to ensure all product-related processes are implemented effectively
• Answers inquiries (ie. location of product, rain checks) and resolves customer complaints according to guidelines
• Demonstrates product knowledge and familiarity with location of products
• Empowers employees to ensure customer satisfaction
• Ensures employees present proper image to the public in accordance with Uniform Policy and Dress Code Guidelines (i.e. clean appearance, approved uniform, name badge)
  

MARKETING AND MERCHANDISING

• Spotlights new or exclusive products at daily huddles
• Assists the FSM in adherence to all marketing programs and initiatives, which may include:
  • Retail price management
  • Planograms, core programs, and merchandising techniques
  • Flyer implementation and local advertising initiatives
• Works with FSM to ensure signage in the store reflects current programs, policies, and procedures
• Creates and maintains proper displays to reflect seasonal/promotional programs and ensures value events are set-up and taken down according to schedule
• Maintains store image standards as outlined in Operating Standards
• Orders stock in absence of FSM
  

HUMAN RESOURCES

• Assists in the hiring process for Food department (recommends to FSM and/or Associate)
• Ensures employees are properly trained in all aspects of their role and provides on-going coaching and instructions
• Assists in ongoing employee performance management and development, including performance reviews, progressive discipline with FSM
• Complies with employment legislation
• Ensures employees comply with all policies and procedures
• Works with the FSM on scheduling needs for the department
• Supports the FSM/Associate as required with WFM processes including (but not limited to) review, editing and authorizing Timesheets, Schedule modifications and approving time-off requests
  

FINANCE

• Assists in achieving projected sales growth targets
• Assists in reduction of shrink and damages
  

GENERAL

• Complies with all health and safety regulations
• Complies with all store policies and procedures
• Performs other responsibilities as assigned by FSM and/or Associate
• Maintains confidentiality in all manners pertaining to Shoppers Drug Mart Franchised business and its operation
• Ensures Store Standards are followed
• Complies with loss prevention policies and procedures and ensures they are executed in the department
  

MANAGEMENT/SUPERVISION/LEADERSHIPSKILLS REQUIRED

• Provides support to all department employees and other non-Rx parties within the store, as required
• Provides direction under the guidance of the FSM
  

QUALIFICATIONS

• Planning, Judgement and Decision Making
• Independent thinking and decision making – Makes decisions when dealing with issues or problems that occur when the FSM is not available. Consultation with the FSM for significant changes.
• Ability to plan, coordinate and delegate assignments as well as the ability to provide coaching to employees
• Planning and preparation for Inventory management
• Monitor service levels on SKUs to control inventory
• Identify overstock and develop a clearance strategy
• Identify and recognize superior performance of employees
• Work with FSM to create in-store training program for employees
• Work with FSM to achieve financial goals for the business
• Use judgment and decision making skills to control expenses
  

EXPERIENCE

• Previous retail work experience specific to produce, cold deli, hot deli and/or meat
• Experience in a fresh retail department including knowledge of purchasing, pricing and financial analysis
• Knowledge of applicable legislation as it pertains to the retail food industry, i.e. Food Premises Regulation (food safety), Occupational Health and Safety Act and Regulations, etc.
• Has demonstrated ability to drive the business and lead by example
• Supports all Corporate programs within the business
• Ability to prioritize activities quickly in response to changing initiatives
• Must work effectively with all Employees and management teams
• Superior interpersonal and coaching skills
• Supervisory experience
• Superior interpersonal skills
• Efficient time management ability
• Financial analysis ability
• Strong verbal and written communication skills
• Effective organization and planning skills
• Computer literacy
• Commitment to providing exceptional customer service
  

WORKING CONDITIONS

• Ability to work flexible shifts which may include nights and weekends

PHYSICAL REQUIREMENTS

• Ability to lift up to 50 pounds
• Ability to climb ladder
  

The above statement reflects the general details considered necessary to describe the principal functions and duties as required for proper evaluation of the job and shall not be construed as a detailed description of all the work requirements that may be inherent in the job.

J2WRTL
J2WFSM

Pourquoi travailler dans une pharmacie Shoppers Drug Mart?

Il y a un pharmacien-propriétaire affilié dans chaque pharmacie. Vous travaillerez donc avec un propriétaire d’entreprise locale tout en bénéficiant du soutien d’une marque nationale. Vous bénéficierez du Programme d’achat des employés, d’horaires souples et variés, d’une rémunération concurrentielle et de possibilités d’apprentissage en ligne par l’intermédiaire de Académie.

Prenez en main votre travail et trouvez d’autres façons de vous occuper de vos patients, de vos collègues, des clients et des membres de la collectivité.

Les pharmaciens-propriétaires du réseau Shoppers Drug Mart considèrent la diversité canadienne comme une occasion de mieux servir leur communauté, et s’efforcent de refléter cette diversité culturelle dans les produits qu’ils vendent, les gens qu’ils embauchent et la culture de leur entreprise. Des accommodements sont possibles à la demande des candidats et des employés handicapés au besoin.

En outre, nous croyons que la conformité aux lois consiste à faire ce qu’il faut. Le respect de la loi fait partie de notre Code de conduite; il renforce ce que nos clients et nos parties prenantes attendent de nous.