AISH Generalist

Job Information

Job Requisition ID: 21702
Ministry: Community and Social Services
Location: Lethbridge
Full or Part-Time: Regular
Hours of Work: 36.25 hours per week
Regular/Temporary: Permanent Position
Scope: Open
Closing Date: February 11, 2022
Classification: Human Services 3

About Us

The Department of Community and Social Services leads income, employment, disabilities and community-based supports, family violence prevention, and family & community support services

The Assured Income for the Severely Handicapped (AISH) program provides financial and health-related assistance to eligible adults with a disability. The disability must be permanent and substantially limit the person’s ability to earn a living. AISH clients may also be eligible to receive supplemental assistance (a child benefit and personal benefits) through the AISH program.

To find out more about our work visit:

Role

Do you have a passion for making a difference?

At the Assured Income for the Severely Handicapped (AISH) Office we are passionate about the work we do - and are seeking dedicated professionals to assist Albertans with the AISH program.

Do you know what AISH does and why vulnerable Albertans seek the assistance of AISH Generalists? We assist vulnerable Albertans in their efforts to achieve well-being in life and independence!

The AISH program provides financial and health-related assistance to eligible adults with a permanent and severe disability. Working closely within the AISH team your primary role as an AISH Generalist would involve: commencing new applicants, determining the continued eligibility for financial benefits, issuing benefits in accordance with applicable policies and program legislation, monitoring and updating client progress, and linking clients to relevant community resources and making referrals.

In this busy environment with a high volume of case files, you’ll be expected to provide quality service to clients who have varying levels of needs and abilities. The majority of interaction with clients will be over the phone; however, the ideal candidate must have strong and adaptive communication skills to be able to work well with persons with significant communication challenges and barriers.

As well, you will need to demonstrate an ability to analyze information, interpret policy and provide immediate crisis intervention services to de-escalate and resolve conflict. Your ability to remain patient and calm with clients is important, as is your self-awareness and skills to manage stress. To be successful in this role you will require excellent time management, organization, communication and problem solving skills combined with the ability to make sound decisions under short timelines. Microsoft Office and solid keyboarding skills, as well as attention to detail and a high degree of accuracy are essential. Strong interpersonal skills and an ability to meet deadlines are necessary to succeed in this position.

Qualifications

University Degree in Social Sciences plus one year of related experience, or a Post-Secondary Diploma in Social Sciences and two years of related experience is required. Related University/ Diploma equivalencies will be considered.

Experience:

• Working with individuals with disabilities is required.
• Determining eligibility for financial assistance programs is an asset.
• Directly related AISH Generalist experience is considered an asset.

A cover letter outlining your experience in relation to the specified qualifications for this role is required

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:

• Agility
• Drive for Results
• Develop Self and Others
• Build Collaborative Environments
• Develop Networks
• Systems Thinking
• Creative Problem Solving
  

Salary

$2,255.61 to $2,907.15 bi-weekly: ($58.871 - $75.877 / year)

Notes

This is a full-time permanent position based out of Lethbridge, with working hours of Monday to Friday 8:15AM-4:30PM 36.25 hours a week.

Final candidates will be required to undergo a security screening. Due to wait times to receive a completed Criminal Records Check (CRC) that includes Vulnerable Sector screening check, applicants that are invited for an interview are encouraged to request a completed CRC (level 1) that includes Vulnerable Sector screening check from their local RCMP/Police detachment prior to their interview. The CRC will only need to be provided upon request.

Please note that you will be expected to work out of the location in which the position is based.

In order to accurately reflect your related experience/education, in your resume, please include dates (including months and years) associated with all education and work experience.

• For employment: Please indicate whether your work experience is casual, part-time or full-time. Example: Community Support Worker, Jan 2018 - June 2021, Part-time (three 8 hr. shifts/week).
• For any Post-Secondary Education: Please specify your major and length of program, the educational institution, and the year you graduated.
  • Examples:
    • Bachelor of Arts, major in Psychology, University of Alberta, 2009
    • Social Work Diploma (1 year), Campbell College, 2017
    
    

Links and information on what the GoA has to offer to prospective employees.

• Working for the Alberta Public Service –
• Pension plans:
  • Public Service Pension Plan (PSPP) –
  • Management Employees Pension Plan (MEPP) –
• Leadership and mentorship programs
• Professional learning and development
• Positive workplace culture and work-life balance
  

How To Apply

If you are not currently an employee with the Government of Alberta, the first step in applying for a job is creating your candidate profile within our online application system,

Existing employees should access the Career tile in 1GX to submit their application in order to be recognized as an internal applicant.

Once you have created your candidate profile, visit the Alberta Public Service job site to apply for jobs at

Applicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience and relevant examples of required competencies.

Resources for applicants:

It is recommended that applicants who have obtained educational credentials from outside of Canada and have not had them previously assessed, obtain an evaluation of their credentials from the International Qualifications Assessment Service (IQAS)

Closing Statement

The Government of Alberta has implemented a proof of COVID 19 vaccination policy for all Alberta Public Service employees, to improve the health and safety of Alberta Public Service employees and Albertans we serve.

Any candidates in the process for applying for employment with the Government of Alberta, must be able to comply with one of the following:

• Proof of COVID 19 vaccination;
• If you are a successful candidate and have not provided proof of COVID 19 vaccination, you may select to produce a negative PCR (molecular polymerase chain reaction) or rapid test result, date-stamped within 72 hours of every scheduled work day/shift, on an ongoing basis. These tests will be paid for by the employee;
• Candidates and employees who are unable to get vaccinated based on a protected ground under the Alberta Human Rights Act may request approval for an exemption and accommodation.

Please be advised if you are the successful candidate, at the time of offer you will be required to show proof of vaccination with your QR code or indicate you will be conducting the PCR or rapid testing.

This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.

We thank all applicants for their interest. All applications will be reviewed to determine which candidates’ qualifications most closely match the advertised requirements. Only individuals selected for interviews will be contacted.

If you require any further information on this job posting, please contact Dawn Bradbury at Dawn.Bradbury@gov.ab.ca.

If this competition is closed as per the closing date noted above, please continue to check