Administrative Assistant

작업 내용

IPEX is one of the North American leading providers of advanced plastic piping systems. Our mission is to shape a better tomorrow by connecting people with water and energy.

We currently have an exciting opportunityasan Administrative Assistant- Electrical.

This role is based in our Oakville office and reports to the Customer Service Manager.

Do not miss the opportunity to join a diverse group of people-centric professionals, thought leaders and rapid thinkers, entrepreneurs in spirit and status quo-fighters!

Job Summary

IPEX is seeking a dynamic Customer Service/Administrative professional to join our Oakville location team. The Administrative Assistant will support the electrical market segment, and work across all levels of the organization, in addition to serving IPEX customers.

Principal Responsibilities

• Respond to customer requests for orders, quotes, product inquires and stock checks/price.
• Working in a fast paced, high volume environment, the incumbent will multi-task while maintaining the highest quality of customer service.
• Respond to inquiries regarding price, delivery, order status, or technical support.
• Resolve delays, service problems and disputes.
• Enter, release and track customer orders via EDI, fax, and phone, using our in house ERP solution
• Verify customer account numbers, pricing, terms, delivery requirements etc.
• Track backorders and ensure production, purchasing and distribution are reacting accordingly.
• Liaise with other departments from the service team to ensure proper service from all directions.
• Provide technical support by referring to various IPEX publications.
• Respond to all customer inquiries in a timely manner.
• Facilitating plans required for meetings and customer appointments and tradeshows.
• Create type, edit, proofread, and finalize correspondence to both internal employees and external customers.
• Create PowerPoint presentations.
• Input data in our CRM system, ensuring customer contact information is current. Extract customers’ lists using a set of criteria from the CRM program.
• Administer price changes and discounts, including applying mathematical factors to calculate new pricing, writing letters, gathering printed price lists for distribution using both the CRM program and mail merge functions. Distribute information to customers via email, mail and courier.
• Creating and updating sales reports using the in-house sales report creation program.
• Update/maintain all electrical rep contact data and maps, along with rep contracts and warehouse agreements.
• Incentive programs – new each year then maintaining, updating or cancelling throughout the year
  

Requirements

Qualifications & Experience

• 3-5 years of experience in an administrative, customer service focused position.
• Strong skills using Microsoft Office, specifically in Excel.
• A professional manager and demonstrated commitment to providing excellent customer service.
• Comfortable with interacting with all levels of the organization.
• Demonstrated ability to effectively resolve customer issues and complaints.
• Strong written and verbal communication skills.
• Good team player including the demonstrated ability to contribute to and foster a positive team environment.
• Knowledge and experience using SAP would be considered an asset.
• Industry experience considered an asset.
  

IPEX is committed to providing accommodations for people with disabilities throughout the recruitment process and, upon request, will work with qualified job applicants to provide suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability. Accommodation requests are available to candidates taking part in all aspects of the selection process for IPEX jobs. To request an accommodation, please contact HR at HR@ipexna.com