Account Manager

작업 내용

365 Retail Markets is the global leader of self-service technology and convenience solutions for the food service industry. Through our combination of MicroMarket, vending, and dining technologies, we offer the best in class point-of-service platform for the workplace. For the last decade, 365 has been pioneering innovation and winning multiple awards for revolutionizing the market with superior technology, strategic partnerships and ultimate flexibility in customization and branding. At 365, we are committed to supporting our customers and employee’s success!

This position is located within the Sales Department of 365 Retail Markets and reports to the Manager, Account Services. The Account Manager is responsible for initiating contact with existing and potential customers, identifying needs and executing sales strategy by selling appropriate merchandise to meet those needs.

Responsibilities

• Main Point of Contact for all customers in defined territory
• Meet or exceed monthly, quarterly, and yearly sales goals
• Meet or exceed diversification goals (products, customers)
• Build and maintain long-term relationships and partnerships with your accounts, providing world-class client service
• Call prospective customers and establish buying cycles, customer needs, and create a customer supplier relationship
• Establish buying influences, budgets and purchasing criteria for assigned accounts
• Determine pain points of current and potential customers and drive solutions using their pain points to drive value-based solution selling
• Understand competitive offerings and strategies to determine best offerings and solutions to win business
• Log all calls and customer interactions in HubSpot CRM
• Secure and place orders, taking into consideration delivery dates and inventory levels for fulfillment
• Schedule Product Demos for interested customers with the Product Specialist
• Respond to complaints and resolve issues aiming for customer contentment and the preservation of the company’s reputation
• Establish and share best practices across customer portfolio to maintain and grow business
• Work with internal teams to get things done to drive sales
• Establish scheduled customer cadence to do wellness checks, gather forecasting and drive additional solution offerings to grow business
• Participate in appropriate customer events and shows to win additional business at existing customers and drive business at new customers
• Timely and accurate submission of forecasts and other required activities
• Prudent management of expenses and timely submission of expense reports

Requirements

• 3+ years sales experience, preferably within the POS, foodservice, or vending technology industry
• Direct experience with HubSpot CRM is preferred
• Must have a genuine interest in helping people and excellent negotiation skills
• Ability to perform with a high degree of independent judgment, discretion, and confidentiality; and make complex decisions within a short period of time
• Superior interpersonal and telephone communication skills
• High level of proficiency with office computers and Microsoft Office software
• Excellent communication (oral and written), interpersonal, organizational, and presentation and demo skills
• Demonstrated high accountability of providing accurate forecasts and sales results throughout career
• High energy, passion, strong ethics, professional, responsiveness, technical sales skills, self-motivated and ability to talk/present at level appropriate for audience

Job Type: Full-time

Pay: $99,000.00-$106,000.00 per year

Benefits:

• Dental care
• Flexible schedule
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision care
• Work from home

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus pay
• Commission pay

Application question(s):

• What is your ideal salary range?
• How many years of sales experience do you possess?
• How many years of experience do you have working with a CRM?